Manager (FOH), Real Sports Bar & Grill

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

5d•CA$66,000 - CA$68,000•Onsite

About The Position

Real Sports Bar & Grill is Toronto’s premier sports and entertainment destination – where stadium energy meets upscale hospitality. Voted ESPN’s #1 sports bar in North America, Real Sports Bar & Grill is home to a jaw-dropping 39-foot HD screen, a 100-foot bar, multiple customizable event spaces, and an atmosphere built for unforgettable moments. Located next to Scotiabank Arena, it’s the ultimate spot to catch every pitch, goal and buzzer-beater – plus live DJ’s, a 30-foot lounge bar, VIP suites, and a stage for live music. Whether it’s game night, a business lunch, private event or weekend celebration, Real Sports Bar & Grill offers handcrafted food, an unrivaled bar experience, a modern design and world-class hospitality – all under one roof. As a valuable member of Real Sports Bar & Grill, your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE's quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

Requirements

Proven leadership experience in a high-volume restaurant or bar environment.
Bachelor’s Degree, Diploma or equivalent in Business or Hospitality.
Ongoing awareness and responsiveness to guest service.
Confident user of MS Office, inventory and POS programs.
Experience with operational budget management and cost control measures.
Exceptional interpersonal, presentation and communication skills.
Demonstrated ability to build and develop professional relationships.
Ability to communicate, motivate and lead effectively.
A proactive approach toward day-to-day activities and shifting demands.
An effective problem solver, driven by results and alert to change.
Shown to perform well under pressure; manage and lead multiple priorities simultaneously.
Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent.
Skilled knowledge of food, wine, beer and spirits.
Available to work evenings, weekends, and holidays as required.
A winning attitude.

Responsibilities

Lead a service team in the front of house area of Real Sports Bar & Grill.
Provide leadership and direction by handling standards of quality, service, safety, and profit.
Supervise, train, develop, and motivate the supervisory and front of house service teams.
Perform inventory checks and maintain proper stock control.
Assist in expediting food orders to the dining room.
Resolve order discrepancies quickly and effectively.
Supervise the floor during service; respond to customer concerns.
Ensure closing duties are completed in an accurate manner.
Document service issues and resolutions.
Assist with the development of business plans and implement strategies in compliance with the approved plan.
Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO (Alcohol and Gaming Commission of Ontario).
Conduct administrative functions pertaining to hiring, scheduling, payroll, performance reviews, mentorship, counseling and discipline.
Lead by example in team management and development utilizing a “one team” approach; ensure departmental integrity and winning vision are intact.