Manager, FML Implementation
About The Position
Do you want to be part of a collaborative Implementation team? Are you an innovator who is excited by the changing insurance landscape? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Manager, FML Implementation to help grow and enhance our FML implementation experience, bringing innovative and differentiated value to our customers. You Are: A leader who possesses a high level of energy and enthusiasm, is comfortable with ambiguity, agile process, and theoretical concepts of modern business models enabled by technology. This position leads a high performing team responsible for delivering seamless, accurate, and customer centric implementation experiences for Guardian’s Family & Medical Leave (FML) and Leave Management solutions. This role ensures our partners, clients, and internal stakeholders receive a consistently excellent implementation and operational experience—rooted in strong collaboration, clear communication, and a deep understanding of Guardian’s processes and value proposition. As a key member of the implementation organization, the Manager, FML Implementation drives operational excellence, fosters innovation, and builds scalable processes that support Guardian’s evolving business needs. This leader cultivates a culture where people are empowered, accountable, and inspired to do their best work in a dynamic environment.
Requirements
- Bachelor’s Degree Required; MBA and/or relevant industry designations a plus
- 5 years insurance experience in: Implementation Operations, account management, vendor management; Experience/expertise working with third party benefits technology companies
- Experience/expertise working with Family & Medical Leave (FML) and Leave Management solutions.
- Demonstrated success in leadership, business development, influence, negotiation, and consultation
- Possess excellent communication skills (written and verbal) and be able to convey complex and difficult content and messages. Leads by example by communicating constructively, honestly and candidly.
- Fosters a high level of team work and collaboration between employees, teams, departments and profit centers.
- Develop an employee's skills and knowledge so they can perform to standards of their role. Support career pathing as opportunities are presented.
- Leads and promotes commitment to change initiatives. Translates ambiguity into actionable plan for others.
- Ability to motivate and inspire others in fast paced/high demand positions and situations.
- Actively seeks and takes on additional challenges to grow and develop professionally. Take full responsibility for the results of own actions and holds self and others accountable for achieving required results.
- Understands Guardian’s end to end processes and utilizes knowledge and resources to assist internal and external contacts. Utilize internal and external sources to better understand industry trends, clients and competitors.
- Strong knowledge of client implementation process and enrollment of individual members.
- Demonstrated interpersonal skills; able to work well with clients, customers, peers, and management at all levels (officer, director, manager, supervisor).
- Ability to motivate people and maintain a high energy level.
- Ability to use excellent judgment while working with multiple priorities and deadlines.
- In-depth knowledge and working experience supporting Operational areas, Group Sales, Brokers and Planholders.
- Advanced skills in Microsoft Word, Excel, Microsoft Access, and PowerPoint required.
Nice To Haves
- MBA and/or relevant industry designations a plus
Responsibilities
- Lead and Develop the FML Implementation Team
- Build and maintain a diverse, high performing team by coaching, setting clear expectations, providing continuous feedback, and creating growth opportunities.
- Drive Operational Excellence
- Implement best in class practices that ensure timely, accurate, and compliant delivery of FML and Leave Management onboarding, enrollment, history and take over, and partner support.
- Strengthen Cross Functional Partnerships
- Collaborate closely with Sales, Distribution, Underwriting, Operations, claims and external technology partners to align on strategic objectives and ensure a seamless client journey.
- Champion Innovation and Process Improvement
- Identify transformation opportunities, lead strategic initiatives, and promote digital solutions that enhance scalability, efficiency, and customer experience.
- Ensure Compliance and Internal Controls
- Maintain rigorous oversight of processes, documentation, and controls to meet operational, regulatory, and reporting requirements.
- Plan and Manage Capacity
- Monitor workload trends, forecast demand, and ensure the right resources are in place to meet service expectations.
Benefits
- At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
- As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
- Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.
- Benefits apply to full-time eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
