Manager, Financial Operations

Fresno Summit Advisors

2d•$120,000 - $135,000•Hybrid

About The Position

Health Payment Systems, Inc. (HPS/PayMedix) is seeking a Manager, Financial Operations & Payments to lead the operational execution of its payments ecosystem across HPS, PayMedix, and TempoPay. This individual will be responsible for the day-to-day operational integrity of money movement, reconciliation, payment settlements, collections strategy, and financial workflows, while also contributing to the modernization and scaling of the payments infrastructure. The role requires bringing structure, accountability, and scalable processes to the payments ecosystem as the business expands nationally. While collaborating closely with the Finance team, this is an operational role focused on payment operations, settlements, reconciliation workflows, collections operations, vendor management, and payment exception management. The Manager will ensure these functions operate accurately, efficiently, and at scale, working cross-functionally with Finance, Product, Engineering, Customer Operations, Compliance, and external payment partners to enhance operational performance, automate manual processes, strengthen controls, and build scalable processes for growth. The role reports directly to the COO.

Requirements

7+ years of experience in payments operations, financial operations, fintech, banking, or payments infrastructure, with deep expertise in ACH, card payments, settlement, reconciliation, ledgering, and end-to-end money movement.
Proven experience owning and scaling payment operations, including reconciliation, payment exceptions, refunds, reversals, financial controls, and operational process improvements in high-volume environments.
Strong cross-functional leadership with experience partnering across Finance, Product, Engineering, Compliance, Customer Operations, and external payment vendors such as BPOs, processors, sponsor banks, and gateways.
Highly analytical and operationally driven, with a track record of improving payment accuracy, resolving reconciliation issues, developing KPIs and reporting, and building scalable, efficient payment operations.

Responsibilities

Own the operational lifecycle of payment processing across HPS, PayMedix, and TempoPay, including payment execution, settlement, returns, exceptions, reconciliation workflows, operational reporting, and money movement while improving scalability, automation, and operational controls.
Establish and own the collections operations strategy across PayMedix and TempoPay, including collection workflows, customer segmentation, escalation paths, vendor management, and performance metrics. Partner closely with the BPO team responsible for executing the collections strategy to drive operational excellence.
Own day-to-day operational relationships with payment processors, banks, collections vendors, and financial service partners by defining SLAs, measuring performance, resolving operational issues, and driving continuous improvement.
Develop operational reporting and dashboards that provide visibility into payment performance, reconciliation accuracy, collections effectiveness, and operational KPIs. Partner with Product, Engineering, Finance, Compliance, Customer Operations, and executive leadership to improve payment infrastructure, launch operational initiatives, and support enterprise-wide modernization efforts.