Manager, Financial Operations

Health Payment Systems Inc•Milwaukee, WI

6d•Hybrid

About The Position

Health Payment Systems, Inc. (HPS/PayMedix) is seeking a Manager, Financial Operations & Payments to lead the operational execution of its payments ecosystem across HPS, PayMedix, and TempoPay. This role will own the day-to-day operational integrity of money movement, reconciliation, payment settlements, collections strategy, and financial workflows, while also modernizing and scaling the payments infrastructure. The position is a key part of PayMedix's broader payments transformation initiative, focusing on consolidating vendors, modernizing operational workflows, strengthening reconciliation and settlement capabilities, and building a scalable operating foundation for national growth. While collaborating closely with the Finance team, this is an operational role focused on payment operations, settlements, reconciliation workflows, collections operations, vendor management, and payment exception management. The role requires cross-functional collaboration with Finance, Product, Engineering, Customer Operations, Compliance, and external payment partners to enhance operational performance, automate manual processes, strengthen operational controls, and build scalable processes for growth. The role reports directly to the COO and follows a hybrid work schedule (2-3 days/week in Milwaukee office) or is fully remote for candidates outside Wisconsin.

Requirements

7+ years of experience in payments operations, financial operations, fintech, banking, or payments infrastructure, with deep expertise in ACH, card payments, settlement, reconciliation, ledgering, end-to-end money movement, and transaction lifecycle management.
Proven experience owning and scaling payment operations, including reconciliation, payment exceptions, refunds, reversals, financial controls, operational risk management, and operational process improvements in high-volume environments.
Strong cross-functional leadership with experience partnering across Finance, Product, Engineering, Compliance, Customer Operations, and external payment vendors such as BPOs, processors, sponsor banks, and gateways.
Highly analytical and operationally driven, with a track record of improving payment accuracy, resolving reconciliation issues, developing KPIs and reporting, and building scalable, efficient payment operations.

Responsibilities

Own the operational lifecycle of payment processing across HPS, PayMedix, and TempoPay, including payment execution, settlement activities across members, providers, employers, TPAs, returns, exceptions, reconciliation workflows, operational reporting, and money movement while improving scalability, automation, and operational controls.
Establish and own the collections operations strategy across PayMedix and TempoPay, including collection workflows, customer segmentation, escalation paths, vendor management, and performance metrics. Partner closely with the BPO team responsible for executing the collections strategy to drive operational excellence. Build scalable processes that reduce manual work, improve payment accuracy, streamline reconciliation, and support the modernization and growth of the payments ecosystem.
Own day-to-day operational relationships with payment processors, banks, collections vendors, and financial service partners by defining SLAs, measuring performance, resolving operational issues, and driving continuous improvement.
Develop operational reporting and dashboards that provide visibility into payment performance, reconciliation accuracy, collections effectiveness, and operational KPIs. Partner with Product, Engineering, Finance, Compliance, Customer Operations, and executive leadership to improve payment infrastructure, launch operational initiatives, support enterprise-wide modernization efforts, and ensure operation readiness for audits, compliance reviews and regulatory requirements.