Manager, Finance Operations (Medical Customer Discounts)

Cardinal Health

18d•$105,100 - $135,090•Remote

About The Position

Finance Operations is responsible for the oversight and overall performance of core financial processes including pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. This role will lead and manage a hybrid team of both on-shore and off-shore employees (Cardinal Health and Genpact) responsible for end-to-end administration of GPO admin fees, upfront discounts (UFDs), and related financial processes. The manager will ensure proper accounting treatment, perform first-level review of customer incentive structures, monitor performance against key CSLs and KPIs for 3rd party contractors, and partner cross-functionally to resolve issues. This role also involves identifying business process risks, establishing a SOX-compliant internal control environment, driving continuous improvement within SAP Vistex, and supporting team members in resolving complex customer and transactional issues. The manager will serve as a strategic partner to various stakeholders and collaborate on enterprise initiatives. Additionally, they will set clear team and individual performance objectives and support employee development.

Requirements

Bachelor’s degree in related field, or equivalent work experience, preferred
8-12 years of experience in related field (e.g., Accounting, Finance, Audit), preferred
Strong financial and accounting acumen, with the ability to interpret and apply complex concepts
Proven leadership experience with the ability to build, develop, and influence teams
Experience working with SAP Vistex, preferred
Familiarity with legal contracts; knowledge of revenue recognition standards is a plus
Strong data analysis and reporting experience (experience with reporting tools is a plus)
Strong verbal and written communication skills, with the ability to effectively interact with senior leadership
Demonstrated process improvement mindset and project execution capability
Solid understanding of SOX compliance and internal control frameworks

Nice To Haves

Experience working with SAP Vistex
Knowledge of revenue recognition standards
Experience with reporting tools

Responsibilities

Lead and manage a hybrid team of both on-shore and off-shore employees (Cardinal Health and Genpact) responsible for end-to-end administration of GPO admin fees, upfront discounts (UFDs), and related financial processes.
Ensure proper accounting treatment of GPO admin fees, rebates, and UFDs, including alignment with financial policies and standards.
Perform first-level review and approval of standard and non-standard customer incentive structures, ensuring appropriate documentation, audit readiness, and approval compliance.
Monitor and drive performance against key CSLs and KPIs for 3rd party contractors, ensuring accuracy, timeliness, and process efficiency.
Partner cross-functionally to identify, research, and resolve root-cause issues impacting admin fee, UFD, and rebate processing; evaluate financial implications of process or system changes.
Proactively identify areas of risk within business processes and design mitigating processes and / or controls for issue identification.
Establish and maintain a strong SOX-compliant internal control environment; identify and implement opportunities for process improvement, including SOP development and project initiatives.
Drive continuous improvement of payout and reporting processes within SAP Vistex, including implementation of system enhancements and ongoing optimization.
Develop and execute plans for future system and process enhancements aligned to business needs.
Support the team in resolving complex customer and transactional issues; manage escalations to ensure timely and effective resolution.
Serve as a strategic partner to cross-functional stakeholders (Sales, Legal, Finance, Pricing, Accounting, Contracting) to ensure accurate financial treatment of transactions.
Collaborate on enterprise initiatives aimed at improving internal and external customer experience.
Set clear team and individual performance objectives and actively support employee development and growth.