Manager, Field Service Engineer

Applied Materials•Boise, ID

50d•$88,000 - $121,000•Onsite

About The Position

Manager, Field Service Engineer at Applied Materials, a global leader in materials engineering solutions. The role involves managing customer relationships, leading a team of customer engineers, and ensuring operational efficiency within a designated district. This position requires a strong understanding of technical support, financial forecasting, and system installation processes. The company is committed to fostering a supportive work culture that encourages learning, development, and career growth, while also prioritizing employee health and well-being.

Requirements

Minimum of an Associates Degree
Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.
Demonstrates the highest level of ethical conduct reflecting Applied Materials' core values.
Works on issues where analysis of situation or data requires review of relevant factors.
Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives.
Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.
Exercises judgment within defined procedures and policies to determine appropriate action.
Erroneous decisions or failure to achieve results will cause delays in schedules.
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Responsibilities

Develops and maintains customer relationships with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches, and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees regarding business, new hires, and new products. Can invite guest speakers.
Initiates reports necessary for the business. Acts as the prime interface with the Product Divisions for tech support, training, spares, and reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program to ensure all new engineers have a defined mentor.
Executes escalation procedures.
Responsible for account planning with the District Sales Engineer. Provides support plans for system sales to CSD Management, Sales, and Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency within the district, measured by the financial result.
Responsible for system installation, including planning, reporting, and execution, pre-facility meetings, start-up meetings, and process support identification.
Manages RMA procedures. Measures the effectiveness of engineers. Manages accuracy, understanding, and update of Customer Engineer hours tracking. Conducts personal cross-checks and signatures, measures customer engineers, and takes corrective action with customer engineers.