Training Manager - FRM

Valeris • Remote, South Carolina, SC

57d

About The Position

The Manager, Field Reimbursement Training is responsible for strategically developing, implementing, and continually improving training programs for Field Reimbursement Managers (FRMs) across pharmaceutical manufacturer programs and therapeutic areas. The role equips FRMs to deliver reimbursement education, patient access support, and customer engagement while meeting client, regulatory, and company standards.

The manager partners with Operations, Program Leadership, Client Services, Clinical, Compliance, Quality, Human Resources, Learning & Development, and Business Development. The position develops scalable onboarding, certification, and continuing education programs supporting new product launches, existing programs, and organizational growth. It also provides coaching and mentorship, monitors training and operational outcomes, and ensures training remains compliant and audit-ready.

The role requires approximately 15–20% travel based on business needs. It operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to talk or hear, frequently sit for long periods, type, handle or feel objects, and reach with hands and arms. Candidates who can type at least 35 words per minute with 97% accuracy are preferred.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of experience in pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services.
• At least 5 years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.
• At least 3 years of training, coaching, learning and development, or leadership experience.
• Strong understanding of healthcare reimbursement processes and patient access services.
• Experience developing and delivering adult learning programs.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong organizational, project management, and leadership abilities.

Nice To Haves

• Experience supporting pharmaceutical manufacturer clients.
• Product launch experience.
• Experience across multiple therapeutic areas.
• Leadership or people management experience.
• Knowledge of CRM platforms such as Salesforce, Veeva, or similar.
• Experience with Learning Management Systems (LMS).
• Instructional design experience.
• Ability to type at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed.

Responsibilities

• Develop and execute the enterprise-wide FRM training strategy.
• Design and maintain standardized onboarding programs and role-specific learning paths for Field and Virtual FRMs, new hires, experienced FRMs, team leads, and managers.
• Create scalable training solutions for multiple manufacturer clients and therapeutic areas, including certification programs that establish competency before independent customer engagement.
• Evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement landscape updates, and establish best practices across FRM programs.
• Develop and maintain learning materials, including instructor-led and virtual training, eLearning, SOPs, job aids, reimbursement playbooks, case studies, workshops, role-play exercises, assessments, knowledge checks, coaching tools, and manager development resources.
• Develop and deliver training on patient access, reimbursement, benefits, benefit investigations, prior authorizations, appeals and denials, specialty pharmacy, buy-and-bill, coding and billing, payer processes, patient support and financial assistance programs, HUB operations, payer policies, reimbursement trends, and product-specific considerations.
• Customize training for different therapeutic areas and manufacturer-specific program requirements.
• Partner with cross-functional teams on client implementations, product and indication launches, label expansions, program enhancements, meetings, continuing education, refresher training, and launch readiness.
• Align training programs with program objectives and client expectations while supporting operational execution.
• Provide coaching and mentorship to Field and Virtual FRMs; conduct field observations, virtual coaching, and competency evaluations.
• Identify performance gaps and develop targeted improvement plans; support leadership development for emerging managers and team leads.
• Collaborate with Operations Leadership, Program Directors, Client Services, Business Development, Clinical, Compliance, Quality Assurance, Human Resources, Recruiting, Learning & Development, Analytics, and Technology and Systems teams.
• Develop and monitor training metrics, including completion rates, certification success, assessment scores, coaching effectiveness, quality performance, employee readiness, new-hire time-to-productivity, client satisfaction, and operational indicators.
• Prepare executive-level reporting and recommend continuous improvements.
• Ensure training materials and programs comply with FDA regulations, HIPAA, OIG guidance, manufacturer and company policies, SOPs, privacy regulations, and industry compliance standards.
• Partner with Compliance and Quality teams to keep training current and audit-ready.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off (PTO) and Sick Leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager