Manager Field Install

Aventiv

1d•Hybrid

About The Position

Responsible for overseeing the physical installation and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue and manage costs within their assigned area. Manages functions include creating processes and procedures, workflows, CSAT, employee management, budget management, inventory management, vendor management, contract negotiations, and training programs.

Requirements

High school diploma or GED
5-8+ years of relevant work experience to include:
Contract Management
Contract negotiations
Supervisory and Management experience in Telecom, Inmate Systems or I.T. installation, repair and maintenance of technical products.
Comprehensive knowledge of installations based on industry standards
Relevant work experience in related industry
Ability to travel throughout the United States as needed

Nice To Haves

Bachelor’s Degree in Engineering or related field
5+ years of Supervisory and Management experience
Experience in managing medium, distributed, cross-cultural remote teams

Responsibilities

Ensure all activities are conducted in accordance to corporate and industry standards, and assure top operational capability, performance and efficiency.
Overall responsible for the physical installation of Securus products.
Responsible for driving performance objectives, as well as, the leading Key Performance Indicators (KPI’s) to ensure department and company success metrics, Site Survey, Move Add Change and Installation Completion.
Ensure company goals for customer satisfaction (CSAT) are met through continuous improvement based on feedback from Installation surveys.
Manage and lead a team of Field Service Installers, Field Service Specialists and Electricians.
Sources and works with vendors to complete installations that require resources above what the Field Service Installers can provide.
Negotiate and manage third party contracts as required to meet business needs.
Develop SOW (Scopes of Work) to ensure Installers and vendors complete installations based on companies and industry standards as well as customer requirements.
Develop, implement and adhere to installation standards.
Ability to read and determine installation requirements based on blueprints and or as-built drawings.
Schedules projects to ensure resources are allotted for each ongoing project to ensure they are completed in a timely manner.
Manage capacity planning to ensure maximum efficiency from each function, while prioritizing and managing resource allocation based on changing business priorities and budget constraints.
Plan and coordinate with Field Service Managers on all installation projects.
Manage expense, capital and headcount budgets with an annual operating budget, while analyzing ways to reduce operating costs.
Recruiting, selecting, orienting, training new hires.
Planning, coordinating and managing daily activities.
Training, performance monitoring, analyzing and general administrative duties.
Conduct team and customer meetings as required.
Provide counseling and disciplinary actions as required.
Responsible for direct associates made up of Field Service Installers, Field Service Specialists and Electricians.
Regional Asset management (Truck Inventory, Company vehicles, Tools, Laptop’s, Etc.). Conducting quarterly inventory counts.
Preparing reports, communications and presentations to Regional Manager.
Perform other related duties as assigned or required.