Manager, Field Application Scientists, N. America

Unchained Labs•Boston, MA

10d

About The Position

Unchained Labs is seeking a Manager of Field Application Scientists to support its current and future analytical products. These products help drug development organizations improve R&D productivity and innovation by enabling customers to work more efficiently and get answers faster. The role leads a team focused on developing solutions to customer challenges, supporting customers throughout the sales and post-sales process, and providing technical feedback to internal teams. The position is based in the US, with Boston or the Bay Area, California, preferred, and may require up to 50% overnight travel.

Requirements

Collaborative mindset and ability to work well with colleagues and senior management.
MS degree in Biochemistry or a related scientific field.
3–4+ years as a Field Application Scientist or Senior Field Application Scientist, or 1–2 years in a technical leadership position in related biotech industry roles.
Demonstrated experience designing biological assays and solving complex scientific problems.
Experience working with protein stability applications.
Experience teaching or training.
Ability to lift 40 pounds.
Ability to travel up to 50% overnight when required.

Nice To Haves

PhD preferred.
Location in either Boston or the Bay Area, California, preferred.

Responsibilities

Lead the development of innovative solutions to customer challenges.
Motivate the team and keep it focused on innovation and growth.
Develop strong working relationships with internal and external partners.
Provide detailed technical feedback to internal teams on customer needs and product performance.
Conduct pre-sales technical presentations and seminars.
Plan and execute demonstrations of Unchained Labs analytical instruments.
Maintain expert-level knowledge of the Unchained Labs product line.
Proactively provide post-sales account development support.
Install and QC instruments, and train new customers.
Provide front-line technical support and work with internal escalation teams as needed.
Keep the CRM system up to date with customer notes and issues.
Maintain positive customer relations to support business growth and customer satisfaction.