Manager, Field Application Scientists, N. America
Unchained Labs•Boston, MA
•$130,000 - $160,000
About The Position
Unchained Labs is seeking a Manager of Field Application Scientists to support its current and future analytical instrument products. These products help drug development organizations improve R&D productivity and innovation by enabling customers to do more with less and get answers faster. The role combines team leadership and customer-facing technical work, including helping solve customer challenges, supporting product innovation, and building strong relationships with internal and external partners. The position is based in the US, with Boston or the Bay Area, California, preferred.
Requirements
- Collaborative mindset and ability to work well with colleagues and senior management.
- Master's degree in Biochemistry or a related scientific field.
- 3–4+ years as a Field Application Scientist or Senior Field Application Scientist, or 1–2 years in a technical leadership position in related biotech industry roles.
- Demonstrated experience designing biological assays and solving complex scientific problems.
- Experience working with protein stability applications.
- Experience teaching or training.
- Ability to lift 40 pounds.
- Ability to travel overnight up to 50% when required.
Nice To Haves
- PhD in Biochemistry or a related scientific field.
Responsibilities
- Lead the development of innovative solutions to customer challenges.
- Motivate the team and keep it focused on innovation and growth.
- Develop strong working relationships with internal and external partners.
- Provide detailed technical feedback to the internal team on customer needs and product performance.
- Conduct pre-sales technical presentations and seminars.
- Plan and execute demonstrations of Unchained Labs analytical instruments.
- Maintain expert-level knowledge of the Unchained Labs product line.
- Proactively provide post-sales account development support.
- Install and QC instruments, and train new customers.
- Provide front-line technical support and work with internal escalation teams as needed.
- Keep the CRM system up to date with customer notes and issues.
- Maintain positive customer relations to support business growth and customer satisfaction.
Benefits
- Commission program eligibility.
- Comprehensive health benefit programs.
- Comprehensive retirement benefit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
