Manager, Family Admissions

Learning Care Group • Novi, MI

14d

About The Position

The Manager, Family Admissions leads a centralized team of Family Admissions
Specialists (FAS) responsible for driving enrollment growth across a nationally
scaled childcare portfolio. This role combines data-driven strategy with strong
sales leadership to improve classroom utilization, optimize funnel conversion,
and increase overall enrollment performance.

The Manager leverages analytics (PowerBI, CRM systems) to identify trends,
develop targeted action plans, remove barriers to enrollment, and ensure
consistent execution of best-in-class lead management practices. This leader
partners closely with field leadership (Directors, DMs, RMs, DVPs) to ensure
full-cycle engagement—from initial inquiry through director follow-through and
successful enrollment.

This is a performance-driven sales leadership role operating within a
centralized support function (not school-based), with accountability for driving
measurable enrollment outcomes across supported schools.

Requirements

• Bachelor’s Degree required.
• 5+ years of sales experience required; education or service industry preferred.
• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal, and interpersonal.
• Proficient time management, organizational skills, and ability to meet established deadlines.
• Highly skilled in communication via multiple modes that convey a clear understanding of the unique needs of different audiences.
• Ability to work independently.
• Capable of building strong customer relationships and delivering customer-centric solutions.
• Skilled in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Lead, coach, and mentor Family Admissions Specialists to achieve and exceed enrollment goals.
• Drive consistent execution of lead management standards across the team.
• Hold team accountable to performance metrics, including response time, conversion rates, and utilization impact.
• Remove roadblocks that inhibit enrollment performance—both within the FAS team and at the school level.
• Analyze school-level data, including classroom utilization, funnel conversion metrics, staffing capacity, and inquiry trends to drive strategic action.
• Leverage PowerBI dashboards and CRM reporting to identify opportunities and enrollment barriers.
• Develop and implement school-specific action plans designed to increase utilization and improve funnel health.
• Audit online call system and CRM usage to ensure quality lead management and adherence to best practices.
• Prepare and deliver frequent performance updates to senior leadership, highlighting wins, risks, and mitigation plans.
• Partner closely with field leadership (DMs, RMs, DVPs) to vet prospective schools for program support and resolve enrollment barriers
• Ensure full-cycle engagement between FAS team and school directors to support strong handoffs and follow-through.
• Recommend schools for support based on data insights, while vetting opportunities via field leadership.
• Establish standardized processes that drive consistency across the team.
• Develop scalable best practices to improve conversion rates and customer experience.
• Identify systemic challenges and propose strategic solutions that exceed enrollment targets.

Benefits

• Compensation based on position, education and experience. Bi-weekly paid.
• Base salary range: $86,500 - 95,000
• This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.
• Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
• Education assistance including tuition reimbursement
• Childcare discount available to all employees
• Corporate partner Discounts
• This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager