Manager - Facilities Support Services, Saint Marys Hospital

Mayo Clinic•Rochester, MN

10h

About The Position

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations. Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.

Requirements

Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills.

Responsibilities

Manages the daily operations of assigned work units
Plans, organizes, supervises, and coordinates the activities within the department of General Service
Develops and maintains a customer-focused and efficient work unit
Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets
Communicates effectively with customers to coordinate and resolve problems
Ensures compliance with all institutional and division policies/procedures
Continuously examines work processes and data to improve efficiencies, outcomes, and service
Regulates staffing in accordance with fluctuating workload
Directs and monitors workload to consistently meet patient/customer needs
Acts as the primary change agent for staff and is the voice of the customer
Coaches, mentors, and develops team members and self to strengthen skills
Provides orientation and training to new and current team members
Participates in various personnel actions including performance appraisals, corrective actions, and timecards
Participates in department and Mayo Clinic committees, sub-committees, or task forces
Maintains compliance and knowledge of standards outlined by regulatory agencies
Utilize and effectively interacts with Division and Mayo Clinic support resources
Takes on the leadership role in emergency and mass casualty situations
Continuously seeks to improve management skills and practices