Manager - Facilities Support Services, Saint Marys Hospital

Mayo Clinic•Rochester, MN

6h•Onsite

About The Position

This position manages the daily operations of assigned work units within the General Service department at Saint Marys Hospital. These units may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units. The manager is responsible for planning, organizing, supervising, and coordinating departmental activities, ensuring a customer-focused and efficient work unit that supports various patient care services, material delivery, information, hospitality, and parking/transportation. Key responsibilities include providing budgetary input, overseeing purchases, managing budgetary targets, and initiating service agreements. The role requires effective communication with customers to resolve problems and ensure compliance with institutional and division policies/procedures. The manager continuously examines work processes for improvements, regulates staffing based on workload, and directs operations to meet patient/customer needs. This individual acts as a primary change agent and customer advocate, coaching, mentoring, and developing team members through orientation and training. The manager also participates in personnel actions, department committees, and maintains compliance with regulatory agency standards. In emergency and mass casualty situations, the manager takes a leadership role to ensure patient services remain available, while continuously seeking to improve management skills and practices.

Responsibilities

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units.
Plans, organizes, supervises, and coordinates the activities within the department of General Service.
Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations.
Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets.
Communicates effectively with customers to coordinate and resolve problems before they become a crisis.
Ensures compliance with all institutional and division policies/procedures.
Continuously examines work processes and data to improve efficiencies, outcomes, and service.
Regulates staffing in accordance with fluctuating workload.
Directs and monitors workload to consistently meet patient/customer needs.
Acts as the primary change agent for staff and is the voice of the customer.
Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth.
Provides orientation and training to new and current team members.
Participates in various personnel actions including performance appraisals, corrective actions, and timecards.
Participates in department and Mayo Clinic committees, sub-committees, or task forces.
Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills.
Utilize and effectively interacts with Division and Mayo Clinic support resources.
Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available.
Continuously seeks to improve management skills and practices.