Manager, Facilities Performance & Quality [IFM - Roving]

ESFM (CCSSL Eurest)•Mississauga, ON

90d•CA$65,000 - CA$80,000•Onsite

About The Position

This role plays a critical role in driving performance, consistency, and service quality across multiple facilities accounts. This is a high-impact, field-based role focused on identifying operational gaps, conducting root-cause analysis, and implementing sustainable improvements.

Requirements

Minimum experience of 5 years in a leadership role.
Minimum experience of 1-2 years in Health & Safety.
Minimum experience of 2 years in a training role relevant to IFM services
Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
Experience working in a fast-paced environment
Strong written, presentations and verbal communication skills.
Strong computer skills with knowledge of Microsoft Office
Valid driver’s license and driving record in good standing.

Nice To Haves

Management of IFM Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
Excellent facilitation skills
Certification as a JHS Member is considered an asset.

Responsibilities

Support positive relationship with site leadership & exposure to clients through required schedule visits to discuss areas of concern, and report on deficiencies to DM leadership team.
Audit execution of IFM services and support building of training programs and other corrective actions. Perform scored audits and re-audits of units
Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
Works proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
Develops training and education materials and tools, delivering to the site management.
Suggest initiatives for improvements to productivity or service levels.
Supports with worksites inspections as required and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
Performs other assigned duties as needed or directed by the VP and/or RD.