Manager, Facilities Operations & Maintenance

Federal Reserve Bank of Philadelphia•Saint Louis, MO

2d•Onsite

About The Position

The Manager, Facilities Operations & Maintenance oversees the Facilities Management O&M function across the 8th District, including building maintenance, plant engineering, housekeeping, lease management, and outsourced service provider management. This role reports to the AVP, Facilities Management and leads 3 Operations/Maintenance Assistant Managers and approximately 14 Technicians (indirectly), as well as multiple outsourced service providers.

Requirements

Bachelor’s degree required; Mechanical Engineering, Electrical Engineering, Operations/Business Management, or related degree is preferred.
At least five years of experience in facilities operations, maintenance, or a closely related field.
Strong understanding of budgeting processes and accounting practices; ability to effectively operate within budget constraints.
Demonstrated leadership skills with the ability to set a positive tone, gain respect, and coach staff to achieve high performance and engagement.
Excellent written and oral communication skills; ability to interact effectively with staff, peers, and management; skilled in resolving conflict professionally.
Proficiency in PCs, email, MS Word, Excel, and willingness to learn additional facilities-related applications.
Experience with IWMS and data-driven operational improvement.
Ability to work under minimal supervision and exercise sound independent judgment.

Nice To Haves

Project management experience preferred
Technical knowledge of building operating equipment is a plus
Certified Facility Manager (CFM), OSHA training

Responsibilities

Provide district-wide leadership for maintenance, engineering, painting, housekeeping, and environmental operations; ensure policies and procedures are consistently followed.
Manage contracts and agreements for janitorial, building management system (BMS), HVAC maintenance, landscaping, snow removal, window washing, pest control, and other services; review agreements for price and appropriateness; monitor service quality.
Meet regularly with district and system managers, department administrators, and key stakeholders to monitor customer satisfaction; develop action plans to address areas of deficiency.
Develop, monitor, and prioritize the operating budget; assist with annual expense and capital planning and long-term forecasting; manage the annual facilities expense budget to ensure targets are met.
Create and monitor team and individual goals to support a competitive, customer‑service‑focused organization.
Provide daily work direction; hire employees; conduct performance evaluations; and evaluate contractor and vendor work.
Promote a culture of “safety first” emphasizing awareness, discipline, and compliance with OSHA standards and other relevant guidelines.
Manage the Integrated Workplace Management System (IWMS); ensure information is accurate and updated; use data insights to drive continuous improvement in site performance.
Use IWMS to monitor workflow and quality; identify trends and implement system and process improvements.
Ensure regular inspections of real estate; follow up on maintenance work performed; develop plans to quickly resolve issues, and ensure all regulatory required work is performed and documented.
Make independent operational decisions within delegated authority regarding equipment adjustments, forecast updates, routine space maintenance, and allocation of resources needed to meet operating plans.

Benefits

Medical (4 options)
Prescription
Dental (3 options)
Vision Insurance with no waiting period
401k/Thrift Plan with generous employer match
Employer-funded Pension Plan
Paid Vacation/Sick Time and Holidays
Flexible Spending Accounts and Healthcare Spending Accounts
Life Insurance and Long Term Disability Insurance
Tuition Reimbursement (undergraduate and graduate)
Parental Leave
Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
Onsite Cafeteria and Coffee Shop
Additional Convenience Benefits, Discounts and More…