Manager, F&B

Churchill Downs Incorporated•Village of Waterloo, NY

21h•$70,000 - $75,000•Onsite

About The Position

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Requirements

Must have ability to communicate effectively with all levels of Team Members, guests, and outside contacts.
Work effectively in a fast-paced environment
Move around all work areas effectively and efficiently
Work long hours, including nights, weekends, and holidays
Extended time standing and sitting
Bachelor’s degree in hospitality management or eight years of restaurant experience
Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment
Minimum of one year of beverage experience in a high-volume bar or bar/restaurant
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

Nice To Haves

Previous casino-industry experience is not required, but a friendly, positive attitude is.

Responsibilities

Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs in hiring and evaluating restaurant personnel
Investigate and resolve customer complaints in order to maintain positive customer relations
Prepares Team Member schedules to ensure the proper staffing level for service and labor control
Select, supervise, and evaluate assigned personnel
Responsible for determining work performance standards
Provide for staff training, work with Team Members to correct deficiencies
Implement corrective action and termination procedures
Evaluate performance of the restaurant by monitoring guest satisfaction and building guest relation
Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety
Monitors the proper sanitation of the beverage areas and storage and rotation of stock
Develops and implements casino beverage quality and service standards
Establishes and maintains a system and method of liquor inventory
Maintains liquor costs at appropriate levels
Ensures ongoing T.I.P.S. and service training for all beverage and other department Team Members, as needed
Assists in developing marketing promotions to increase bar sales
Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner
Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm
Other duties as assigned