Manager, External Engagement
About The Position
The Manager, External Engagement supports the day-to-day operations of Amgen’s media relations, social media and digital communications teams. The role helps coordinate external engagement activities and supports high-priority communications initiatives, working with internal cross-functional teams, agency partners and vendors. The position reports to the Executive Director, External Engagement, and may be performed remotely within the U.S.; East Coast working hours are preferred. The Manager oversees operational processes, reporting, budgets, vendor relationships and communications resources across media, social and digital channels. The role also supports media engagement, social publishing, community management and digital content coordination, while identifying trends and opportunities to improve external engagement practices.
Requirements
- Doctorate degree; or master’s degree and 2 years of public relations, communications and/or journalism experience; or bachelor’s degree and 4 years of such experience; or associate’s degree and 8 years of such experience; or high school diploma/GED and 10 years of such experience.
- Highly organized, collaborative and proactive, with a commitment to operational excellence.
- Close attention to detail.
- Excellent interpersonal skills and the ability to work as an enthusiastic teammate and self-starter.
- Excellent consulting, writing, editing, presentation and communication skills.
- Ability to interface professionally with corporate leaders and managers.
- Ability to think quickly, analytically and creatively in a dynamic environment.
Nice To Haves
- Five or more years of experience in public relations, social media, digital communications and/or corporate communications.
- Biotechnology and/or pharmaceutical communications experience.
- Working knowledge of healthcare media, social platforms and digital communications channels.
- Familiarity with media monitoring, social listening, digital publishing and analytics tools and platforms.
- Experience working at or managing public relations, social media or digital agency partners and vendor relationships.
Responsibilities
- Support media relations, social media and digital communications teams in day-to-day operations and coordinate external engagement activities.
- Supervise the Corporate Affairs material review process and system to ensure compliance with company standards and regulations, including maintaining the training program.
- Distribute Amgen global press releases.
- Prepare media, social and digital monitoring and performance reports for key company news and campaigns.
- Manage contracts and relationships with external engagement vendors across media, social and digital; assess and recommend vendors and opportunities.
- Collaborate with teams within Corporate Affairs and other cross-functional groups.
- Lead integrated external engagement metrics and reporting across media, social and digital channels.
- Develop executive briefing materials and integrated external engagement plans as needed.
- Manage the external engagement budget, purchase orders and invoices.
- Identify and assess industry trends, earned media outlets, social platforms and digital communication technologies.
- Direct public relations, social media and digital agency partners to support external communications goals and objectives.
- Maintain and regularly update the media team’s journalist database and other external engagement contact and channel resources.
- Support media pitching and engagement, social media publishing and community management, and digital content coordination.
Benefits
- Comprehensive employee benefits package, including health coverage and group medical, dental and vision coverage.
- Retirement and Savings Plan with company contributions.
- Life and disability insurance.
- Flexible spending accounts.
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
- Stock-based long-term incentives.
- Award-winning time-off plans.
- Flexible work models where possible.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
