Manager External Quality

Textron•Williamsport, PA

About The Position

The Manager External Quality provides direct Quality Engineering leadership in a team and matrix environment. The position develops, coaches, and directs subordinates and works closely with internal departments to improve Supplier Quality through appropriate processes and interventions. It manages the Supplier Quality Assurance function and directs incoming quality and supplier quality control activities to ensure purchased products meet Lycoming quality standards and achieve product conformance. The role supports FAA, ISO, and AS9000 Quality Management Systems, addresses supplier and customer quality issues, and promotes continuous improvement and an enterprise-wide prevention culture.

Requirements

Bachelor's degree in a technical discipline and at least 5 years of relevant work experience.
At least 5 years of experience in a manufacturing or quality engineering environment.
Working knowledge of the ISO 14001 Environmental Standard and AS9000.
Knowledge of principles and procedures used in mechanical assembly, machining, and metal finishing.
Thorough knowledge of inspection techniques and equipment, continuous improvement methodologies, Statistical Process Control (SPC), Six Sigma, Lean Manufacturing, and Defect Management.
Significant experience in high-tolerance quality manufacturing, assembly, and testing.
Working knowledge of FAA FAR regulations, the Parts Manufacturing Approval (PMA) process, and Type Certificates (TCs).
Sound understanding of safety and environmental disciplines, including remediation, compliance, and prevention.
Ability to travel.

Nice To Haves

Management experience in a union environment.
Mechanical or Materials Engineering degree preferred.
NDT/NDI experience.
ASQ certifications.
Six Sigma certification.

Responsibilities

Provide guidance in developing materials systems, standard supplier practices, and procedures.
Develop supplier control systems and procedures to obtain 100% product conformance.
Manage and improve the Supplier Quality Assurance function to ensure purchased products meet the Lycoming quality standard.
Direct implementation and maintenance of the incoming quality and supplier quality control function.
Develop and implement supplier surveillance, supplier process control, and corrective action systems to increase customer satisfaction and reduce Cost of Quality.
Ensure customer complaints, including Warranty/SIR issues, are investigated and analyzed and that corrective measures are initiated and resolved.
Act as liaison for in-house supplier issues.
Support FAA, ISO, and AS9000-approved Quality Management Systems.
Drive and share world-class best practices to execute process reengineering and organizational changes.
Foster an enterprise-wide prevention culture.
Facilitate project- and non-project-related meetings to support continuous improvement.
Develop, coach, and direct subordinates while collaborating with internal departments.