Manager, Event Services | Full-Time | Ensemble Arts

Oak View Group•Philadelphia, PA

5d•Onsite

About The Position

The Manager, Event Services, brings a collection's identity to life through cohesive visual storytelling, immersive event design and execution, and strategic cross-departmental creative leadership. This role curates and standardizes brand aesthetic across all Philadelphia venues, ensuring visual consistency, operational excellence, and unforgettable guest experiences. With a focus on team development and service, this role cultivates front-of-house staff for exceptional experiential execution, bridging creative strategy with day-to-day production and operations. In addition to visual direction, this role plays a critical part in shaping and elevating service presentation, ensuring that every detail—from the guest welcome to the final touchpoint—reflects RHC’s commitment to refined, anticipatory hospitality. Bridging creative vision with operational execution, this role ensures every touchpoint reflects RHC’s commitment to premium hospitality driven by innovation and collaboration.

Requirements

3-5 years’ experience in an operations position in an arena, convention center, or public assembly facility with knowledge of setup/housekeeping and event coordination, including progressive management responsibility.
Bachelor’s degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.)
Strong relationship-building and communication skills.
Familiarity with OSHA requirements.
Self-motivated with excellent organizational skills.
Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.

Nice To Haves

Some background in Sales is a plus.

Responsibilities

Define and evolve RHC’s aesthetic identity across all Philadelphia-based venues and events
Maintain consistency in design language across food stations, printed materials, CCG, equipment presentation, and event styling standards
Partner with Sales and Planning Managers to translate client visions into brand-aligned styling solutions
Provide event operation and production input at select client walkthroughs; offer creative leadership in pre-event planning
Lead on-site styling, creative execution, and staff oversight for high-touch and large-scale events when needed including off-premise events
Develop cohesive event aesthetics by creating client mood boards that showcase catering concepts, décor, rentals, and creative elements aligned with the overall event vision.
Identify and recommend upselling opportunities for rentals, décor, and other enhancements while using creativity and industry trends to elevate the client experience.
Collaborate with culinary leads to develop immersive, visually compelling, and active food experiences
Contribute to the presentation strategy of new menu offerings and seasonal features, aligning aesthetics with flavor storytelling
Collaborate with the culinary team to develop and implement new station designs in alignment with menu updates.
Identify, mentor, and develop team members interested in event styling and creative execution, forming a core styling team capable of supporting large events and custom builds
Facilitate hands-on training and styling workshops to deepen brand fluency and service presentation
Serve as a creative lead and point of reference for team growth and cross-training
Support on-site staff management and training to ensure service standards
Write post-mortems on large-scale events to identify successes and areas for improvement.
Provides a checks and balance system against event captains and sales managers to get the most accurate report of the event
Work cross-departmentally with culinary, staffing, and operations to create clear SOPs for steps of service, styling execution, equipment pulls, station setup, and breakdown procedures.
Develop and manage event guidelines for additional styling, aesthetic, and creative support.
Document and refine service touchpoints (i.e. setup, active service, and breakdown) that enhance both aesthetics, brand representation, and operational flow
Source and maintain partnerships with local artisans, designers, and vendors that align with RHC’s mission
Maintain a curated database of creative vendors, assets, and styling resources for event teams
Introduce locally sourced, sustainable, or community-focused elements into event aesthetics whenever possible
Act as the creative liaison between operations, culinary, sales, and marketing teams, facilitating aesthetic alignment and experiential cohesion
Serve as a liaison between Philadelphia, New York and London teams, tailoring brand execution to the local market
Contribute to internal strategy discussions regarding guest journey, brand evolution, and experience innovation
Help design and execute RFPs to support the business development team.
Collaborate in developing standards for newly developed RHC units to ensure continuity of the brand, adapting to each local market
Identify events that call for a marketing presence to ensure we have assets for future events and/or other collateral.
Brand ambassador at trade shows or other showcases as needed
Manage budgets related to event styling, décor, equipment rentals, and purchases
Monitor styling expenditures to ensure alignment with client budgets and overall profitability
Recommend purchases over rentals when appropriate to reduce long-term costs and increase ROI
Track inventory usage and identify opportunities to maximize the impact of owned styling assets
Collaborate with operations and finance teams to forecast styling-related spending and reduce waste