Manager, eShop - Publisher Developer Relations

Nintendo•Redmond, WA

8h•Hybrid

About The Position

Nintendo of America is seeking a Manager, eShop - Publisher Developer Relations to plan and align with leadership on the strategic direction of digital operations business. This role defines and ensures operational best practices to ensure a quality customer experience for all digital initiatives. The Manager will lead the strategy for day-to-day games release operations for Nintendo eShop, including tracking, planning, and execution. They will manage and drive deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams, and communicate across internal and external project team members, stakeholders, and NCL. This position provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases. The role involves establishing and managing goals, objectives, and metrics for the function and team, and developing team members to execute on their line of business independently. Additionally, the Manager will develop and drive QA protocols and product release processes for all content released in eShop, manage backend and setup processes for product and feature launches, and ensure issues are identified, tracked, reported, and resolved in a timely manner, including root cause analysis. The role also ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

Requirements

6 years of digital operations experience.
1-2 years of management experience.
Ability to work with, present to and influence senior leadership.
Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
Experience with cross-functional teams and strategic planning processes.
Strong Microsoft Office proficiency, including Excel and PowerPoint.
Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
Undergraduate degree in a related field, or equivalent experience.
Applicants must be legally eligible to work in the United States to be considered.
Visa sponsorship is not available for this role.

Nice To Haves

Video Games industry experience a plus.
Bilingual abilities in Japanese is a plus.
Familiarity with Japanese business practices preferred.
PMP certification desired.

Responsibilities

Plans and aligns with leadership on strategic direction of digital operations business.
Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
Communicates across internal and external project team members, stakeholders and NCL.
Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
Establish and manage goals, objectives and metrics for the function and team.
Develop team members to execute on their line of business independently.
Develops and drives QA protocols and product release process for all content released in eShop.
Manages backend and setup processes for product and feature launches.
Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis.
Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).