Manager- Entertainment Technical

Virgin Voyages•Plantation, FL

3d•Hybrid

About The Position

This role is the owner of all Entertainment Technical systems and equipment and leader of all entertainment technicians and leaders fleet-wide. This gig welcomes candidates based in South Florida who are able to work from our swanky headquarters in Plantation, FL, following our hybrid schedule. We're also open to candidates based in the Orlando area, where this role is based fully onsite at our Entertainment Rehearsal Facility, supporting a seven-day-a-week operation.

Requirements

Minimum 10 years' experience in various entertainment technical positions (TD, lighting, sound, video, automation)
Minimum 5 years' technical leadership experience in the cruise industry
Strong leader who develops talent on their team
Strong technical equipment knowledge across all entertainment technical areas (lighting, sound, video, broadcast, automation, etc.)
Understands how to take creative concepts and operationalize them with repeatable execution
Rock-solid coordination, organization, and prioritization skills — knows how to stay organized and determine which tasks are most important in a given list
Knowledge and experience using key business tools (Google Apps, AutoCAD, Airtable, etc.)
Able to work independently and as an excellent team player
Resilience for changing priorities and urgent requests
Proactive and unafraid to seek out tasks and offer a helping hand
Works well under tight deadlines and with crew members from all over the world
Great energy and attitude of optimism
Desire and ability to travel for multiple weeks at a time (up to 30% travel)
Desire and ability to work in an office environment, occasionally outside normal business hours and on weekends

Responsibilities

Manage and mentor all onboard entertainment technical leaders, providing guidance, professional development, and performance support.
Develop and maintain training plans for all entertainment technical positions, ensuring consistent skill development across the fleet.
Recruit, interview, and plan rotations for all onboard entertainment technical staff positions.
Create all pre-contract and ongoing entertainment technical training to ensure staff readiness prior to and throughout deployment.
Serve as the shoreside leader for all entertainment technical staff, setting standards and providing ongoing direction.
Develop and maintain SOPs and policies to standardize entertainment technical operations fleetwide.
Conduct or participate in performance evaluations for all Entertainment Technical and Digital Systems leaders.
Lead the shoreside technical team, ensuring alignment between shipboard execution and shoreside strategy.
Own the overall health and lifecycle of all onboard technical systems & equipment.
Research and evaluate emerging technical systems and equipment to inform innovation, upgrades, and future fleet standards.
Administer inventory management for all technical equipment and tools, ensuring accurate tracking and availability across the fleet.
Partner with ships and buyers to guide item/equipment selection and approve technical purchases.
Oversee ongoing maintenance, repairs, replacements, and audits of all onboard technical systems & equipment.
Provide systems support and troubleshooting guidance to onboard technical crew, ensuring they have the tools and resources needed to perform effectively.
Maintain excellent relationships with existing vendors.
Manage onboard technical ordering and consummable replenishment.
Coordinate with technical programmers to support onboard operations, new show installs, cast changeovers, and other projects as needed.
Solicit, engage, and build relationships with new technical vendors to expand and strengthen the vendor network.
Review and approve ship build drawings throughout the design and construction process.
Maintain and update venue drawings to reflect all post-delivery modifications.
Organize projects, schedule, and vendor bookings.
Serve as the on-site Entertainment Technical Leader during build, delivery, and installation phases.
Support all technical needs of new programming and experiences, partnering closely with creative, music, and experience leaders throughout development.
Participate in the creative technical development process as an engaged stakeholder, providing technical expertise and feasibility input from concept through execution.
Work directly with the VV Charters & Group team and charter operators to manage technical requirements and associated costs.
Be on-site at the shipyard for significant periods during new builds and dry docks.
Attend industry conferences (e.g., USITT, LDI) to support recruiting of onboard staff.
Regularly visit and sail on each vessel to assess and support technical operations.
Travel to the Orlando rehearsal studio and workshops to support new show technical development and cast changeovers.
Other duties as assigned.