Sr Coordinator, Technical Entertainment (Temporary Assignment)

Universal Orlando•Orlando, FL

About The Position

Supports the Technical Entertainment division by providing planning, logistics, and execution support. Responsible for completing elevated financial requests and office ambassador duties with limited supervision. Acts as backfill for other Sr. Coordinators as needed.

Requirements

High school degree or GED required
Proficiency with Microsoft Office 365 products required.

Nice To Haves

Associate degree or bachelor’s degree in related field preferred
4+ years of experience in entertainment, hospitality, and/or technical fields preferred.
Entertainment industry experience is preferred.
Scheduling experience preferred.
Working knowledge of SNAP, Purchase Manager, Kronos (UKG), gig, Maximo, Higher Track, or the ability to learn and use such systems preferred.
Or equivalent combination of education and experience.

Responsibilities

Support Purchasing Request, SNAP Payment Request, Corporate Cards & Discretionary Work Requests within assigned department and support other groups within Technical Entertainment as needed.
Generate spreadsheets or other documentation as required to keep track of purchases and, where possible, predict future purchases when applicable.
Work closely with vendors and internal partners to request quotes based on projects, events, and other misc. needed scope at the direction of management.
Field questions and assist management in troubleshooting invoices within the purchasing systems.
Act as backfill for other Technical Entertainment Coordinators/Sr. Coordinators.
Attend meetings/walkthroughs as needed either with manager/supervisor or in place of manager/supervisor when needed.
Assist management in brainstorming and planning TSAT recognition opportunities.
Work with leadership on establishing a TSAT recognition budget and adhere to budget guidelines.
Work directly with vendors when needed for event planning needs. Serve as point person for event day of set up, execution, and break down.
Serve as point of contact for new and renewing software requests for technical entertainment. Initiate and drive vetting process for new software needing company approval, as needed.
Request various access and collect necessary information needed to assist hourly team members, coordinators, management.
Input drive on requests for executive leadership, management, and vendors.
Complete new and existing desk phone programming and replacements. Track phone inventory and place orders when needed. Troubleshoot and maintain devices across locations.
Complete cell phone requests for new hires, loaner needs, and replacement devices.
Support laptop request and replacement needs for both standard and non-standard requests for hourly team members and leadership.
Coordinate office/facility moves.
Input Park Services requests.
Create and maintain official Technical Entertainment documentation to include Standard Operating Procedures, work guides, and other such documents.
Use technical knowledge of current department needs to create, compile, and update informational reports needed to facilitate executives and management of Technical Entertainment projects and/or efforts. Such documentation may include overviews of technical elements and maintenance data by component that indicates mean time between failures trended over time that can be trended to determine predictive maintenance cycles, training levels team member and venue to facilitate decisions on cross-training opportunities.
Capture detailed and at times confidential notes from all brainstorming, conceptual, and/or event meetings.
Complete scheduling functions including, but not limited to schedule creation, shift swaps, adding/removing shifts, adding charge codes and job codes, communicating scheduling changes with Team Members, and creating/sending staffing updates.
Inform management of resource limitations and timecard anomalies.
Track hourly labor spends against budget, advising management of any trends with negative impacts.
Track and report overtime to stay within departmental guidance and to ensure fairness of overtime distribution on a weekly basis.
Assist with new full time and TA coordinator/Sr. Coordinator training. Field questions and assist with continued-on the job training for other coordinators, as needed.
Create step-by-step documentation for job responsibilities for other current technical coordinators.
Work directly with talent development team for incoming hourly and management team members and start dates to properly plan for onboarding.
Serve as point person for department meet and greet portion of onboarding for the division. Including scheduling meet and greets with management and executive leadership, as needed.
Provide a brief tour of the main offices B32, 22A, B17 & B108.
Collect and communicate expectations after orientation days for new hires.
Create and send new hire communications to executives and leadership.
Monitor department Safety and Compliance Training identifying team member training needs. Schedule, enroll, and communicate with affected Technical Entertainment and/or operational venues for training attendance.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.