Sr Coordinator, Technical Entertainment (Temporary Assignment)

Universal Orlando•Orlando, FL

About The Position

Supports the Technical Entertainment division by providing planning, logistics, and execution support. Responsible for completing elevated financial requests and office ambassador duties with limited supervision. Acts as backfill for other Sr. Coordinators as needed.

Requirements

High school degree or GED required
Proficiency with Microsoft Office 365 products required

Nice To Haves

Associate degree or bachelor’s degree in a related field preferred
4+ years of experience in entertainment, hospitality, and/or technical fields preferred
Entertainment industry experience is preferred
Scheduling experience preferred
Working knowledge of SNAP, Purchase Manager, Kronos (UKG), gig, Maximo, Higher Track, or the ability to learn and use such systems preferred
Equivalent combination of education and experience

Responsibilities

Supports the department by generating spreadsheets or other documentation to track purchases and predict future purchases.
Works closely with vendors and internal partners to request quotes based on projects, events, and other miscellaneous needs.
Fields questions and assists management in troubleshooting invoices within the purchasing systems.
Acts as backfill for other Technical Entertainment Coordinators/Sr. Coordinators.
Attends meetings/walkthroughs as needed, with or in place of manager/supervisor.
Assists management in brainstorming and planning TSAT recognition opportunities.
Works with leadership on establishing a TSAT recognition budget and adheres to budget guidelines.
Works directly with vendors for event planning needs.
Serves as the point person for event day setup, execution, and breakdown.
Acts as the point of contact for new and renewing software requests for technical entertainment.
Initiates and drives the vetting process for new software needing company approval.
Requests various access and collects necessary information to assist hourly team members, coordinators, and management.
Inputs drive on requests for executive leadership, management, and vendors.
Completes new and existing desk phone programming and replacements.
Tracks phone inventory and places orders when needed.
Troubleshoots and maintains devices across locations.
Completes cell phone requests for new hires, loaner needs, and replacement devices.
Supports laptop request and replacement needs for standard and non-standard requests.
Coordinates office/facility moves.
Inputs Park Services requests.
Creates and maintains official Technical Entertainment documentation, including Standard Operating Procedures and work guides.
Uses technical knowledge to create, compile, and update informational reports for executives and management regarding projects and efforts.
Captures detailed and confidential notes from brainstorming, conceptual, and/or event meetings.
Completes scheduling functions including schedule creation, shift swaps, adding/removing shifts, adding charge codes and job codes, communicating scheduling changes, and creating/sending staffing updates.
Informs management of resource limitations and timecard anomalies.
Tracks hourly labor spends against budget, advising management of any trends with negative impacts.
Tracks and reports overtime to stay within departmental guidance and ensure fair distribution.
Assists with new full-time and TA coordinator/Sr. Coordinator training.
Fields questions and assists with continued on-the-job training for other coordinators.
Creates step-by-step documentation for job responsibilities for other technical coordinators.
Works directly with the talent development team for incoming hourly and management team members to plan onboarding.
Serves as the point person for the department meet and greet portion of onboarding for the division.
Schedules meet and greets with management and executive leadership.
Provides a brief tour of main offices.
Collects and communicates expectations after orientation days for new hires.
Creates and sends new hire communications to executives and leadership.
Monitors department Safety and Compliance Training, identifying team member training needs.
Schedules, enrolls, and communicates with affected Technical Entertainment and/or operational venues for training attendance.
Understands and actively participates in Environmental, Health & Safety responsibilities.
Performs other duties as assigned.