Manager - Enterprise Knowledge Management

Worldwide Insurance Services•King of Prussia, PA

2d•$110,000 - $130,000•Hybrid

About The Position

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities. We are looking for a Manager, Enterprise Knowledge Management who sees knowledge not as static content, but as a strategic enterprise asset—one that enables better decisions, powers responsible AI and improves how people work every day. This role involves creating structure where it doesn’t yet exist and defining clear standards that scale across an organization. The ideal candidate will be excited about establishing our enterprise knowledge management function end‑to‑end, including governance, quality standards and AI‑ready structure and adoption. This role will work at the intersection of knowledge management, AI enablement and employee experience and partner closely with our Technology, Data, Legal, Learning & Development, People Change Management and business teams. If you enjoy shaping systems, translating complexity into usable guidance and balancing innovation with trust and governance, this role was built for you.

Requirements

4+ years of experience in knowledge management, information management, process improvement or a related field.
Supported enterprise knowledge, content, collaboration or search platforms (i.e. SharePoint, Confluence, Salesforce Knowledge, MangoApps).
Designed or maintained knowledge architectures, taxonomies, metadata models or governance frameworks.
Understand content lifecycle management and governance in complex or regulated environments.
Have a working understanding of AI concepts (i.e. generative AI, copilots, intelligent search) and how they depend on well‑structured, high‑quality knowledge.
Comfortable working independently while influencing stakeholders across functions and levels.
Clear, thoughtful communicator who can translate complex or technical concepts into practical, human‑centered guidance.

Nice To Haves

Worked with AI tools such as Copilot, chatbots or retrieval‑augmented generation solutions.
Operated in healthcare, insurance or another regulated industry.
Partnered closely with change management, digital adoption or organizational transformation teams.

Responsibilities

Design and establish the enterprise Knowledge Governance framework, including decision rights, ownership models, review cycles, escalation paths and governance forums.
Define enterprise standards and policies for knowledge creation, lifecycle management, version control and compliance.
Design and maintain enterprise taxonomy and metadata standards to ensure information is consistently structured, discoverable and reusable across systems.
Define what “good” looks like for enterprise knowledge including accuracy, relevance, clarity and trust.
Establish processes to ensure enterprise knowledge remains accurate, compliant, up‑to‑date and aligned to employee and customer needs.
Conduct regular audits to improve knowledge quality—reducing duplication, streamlining repositories and retiring outdated or low‑value content.
Create sustainable lifecycle models so knowledge stays current without relying on manual intervention.
Partner with Technology, Learning & Development, People Change Management, and other stakeholders to evaluate knowledge management, search and AI‑enabled tools.
Define enterprise requirements and use cases that support AI‑powered knowledge access, reuse and insight generation.
Represent knowledge quality, governance, structure and adoption needs in tool selection and implementation decisions.
Ensure knowledge is structured and tagged in ways that drive accurate, relevant and responsible AI outputs (i.e. Copilot and future AI tools).
Establish clear ownership and stewardship models for distributed content owners across the organization.
Create practical playbooks, guidance and documentation that help employees find, trust and use enterprise knowledge effectively.
Partner with Communications, Learning & Development and People Change Management to support adoption of new tools and ways of working.
Act as a thought partner to leaders on how effective knowledge management and AI can improve productivity and employee experience.
Align knowledge practices with AI governance, compliance and ethical guidelines in partnership with Legal, People Operations and Technology teams.
Evaluate how enterprise knowledge performs in AI tools, using analytics and feedback to identify gaps, risks and improvement opportunities.
Serve as a steward of “AI‑ready” knowledge—balancing innovation, safety, transparency and trust.
Define and monitor indicators of knowledge health and effectiveness (i.e. usage, relevance, findability, search success, time saved).
Continuously refine enterprise knowledge practices based on business needs, employee feedback and evolving AI capabilities.

Benefits

Competitive annual salary ranging from $110,000-$130,000 based on experience within a similar role
Annual bonus
Competitive medical plans
Telemedicine available
Paid parental leave
Employee assistance and wellness support 24/7
Free international healthcare coverage
Hybrid work model
Work abroad arrangements available
Generous PTO accrual program with carry-over option
9 paid holidays in addition to one floating holiday and one volunteer day
Tuition reimbursement
Career/Learning and development opportunities
401(k) with generous company match
Pet insurance offerings
Identity theft and legal coverages available
Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)