Manager, Enrollment & Financial Operations

Strayer Education, Inc.

1d•$84,900 - $127,400

About The Position

The Manager, Enrollment & Financial Operations leads a team responsible for student enrollment and tuition assistance adjudication, along with the financial and technical operations of WFE’s relationships with educational providers and employer clients. The role connects enrollment decisions to downstream payments, client billing, revenue sharing, and platform fees, ensuring the related processes operate as an integrated system. The manager oversees enrollment request review and processing, client-policy compliance, workflow documentation, decision quality assurance, financial transactions and reconciliation, invoicing, provider revenue-share billing, and audit readiness. The role also owns technical provider relationship operations, including data exchange protocols, integrations, and file/feed management, partnering with Product and Engineering to address data pipeline issues. The position manages a small team of analysts and operations specialists, establishes expectations and supports development, and builds operational infrastructure such as documented processes, dashboards, tracking mechanisms, success metrics, and service-level agreements. It also identifies opportunities to apply AI and automation while reducing manual work and operational risk. Occasional travel may be required. Onsite work may be required based on the role; offsite or hybrid workers must have a suitable remote work setting. The position may require lifting, and may require working more than 40 hours per week when business needs warrant.

Requirements

3–6 years of experience in operations, financial operations, or a related field, with demonstrated end-to-end process ownership.
Prior people-management experience.
Financial data analysis skills, including invoicing, reconciliation, and payment processing.
Process design and standard operating procedure development skills.
People management and team development skills.
Cross-functional collaboration skills involving Finance, Product, Engineering, Legal, and client-facing teams.
Experience implementing automation and AI tools.
Proficiency with dashboard and reporting tools.
High attention to detail and intolerance for process ambiguity.
Bachelor’s degree required; an equivalent combination of education and directly related experience may be considered.
Ability to meet critical-thinking and problem-solving demands and communicate effectively with coworkers.
Ability to access information using a computer.
Ability to work in an environment that enables role requirements, including privacy, reliable internet access, phone, and video-conferencing capability when working offsite or hybrid.
Ability to work onsite in a Corporate or Campus location in a typical office environment may be required based on role.
Ability to travel occasionally if a business need arises.

Nice To Haves

Experience in EdTech, benefits administration, financial services, or a compliance-sensitive environment.
Familiarity with tuition assistance or workforce education benefit administration.

Responsibilities

Lead the team reviewing, adjudicating, and processing student tuition assistance requests.
Ensure approval decisions are consistent and comply with each employer client’s benefit policy.
Maintain and improve standard operating procedures for the adjudication workflow from submission through final disposition.
Oversee quality assurance to ensure decision accuracy and policy compliance.
Identify and escalate policy exceptions, edge cases, and systemic issues.
Partner with Customer Success and Solutions Engineering to ensure client benefit configurations are accurate.
Oversee financial transactions, including direct employer-client payments to educational providers and reimbursement processing.
Own employer-client invoicing and billing cycles, including platform fees, and ensure accuracy and reconciliation.
Manage revenue-share billing to educational providers according to partner agreements.
Ensure enrollment financial data is complete and accurate for downstream payment operations.
Maintain financial controls and audit readiness across payment and billing workflows.
Partner with Finance, Legal, and Account Management to resolve billing disputes.
Own technical aspects of educational-provider relationships, including data exchange protocols, integration standards, and file/feed management.
Ensure data exchanged with educational providers is accurate, timely, and correctly formatted.
Partner with Product and Engineering to prioritize and resolve technical issues affecting the provider data pipeline.
Manage a small team of analysts and operations specialists across enrollment, financial, and provider operations.
Set performance expectations, provide coaching and feedback, and support professional development.
Build a team culture grounded in accuracy, ownership, and continuous improvement.
Ensure recurring workflows have documented processes and clear escalation paths.
Build operational infrastructure, including documented processes, dashboards, and tracking mechanisms.
Define success metrics and service-level agreements for workflows, establishing measurable standards for speed, accuracy, and quality.
Identify opportunities to introduce AI tools and automation to modernize processes while preserving accuracy.
Reduce operational risk by eliminating manual steps and designing workflows to constrain human error.
Build dashboards that provide real-time visibility into operational performance and financial accuracy.
Travel occasionally if a business need arises.
Work more than 40 hours per week when business needs warrant.

Benefits

Medical, dental, vision, life, and disability plans for employees scheduled 30 hours or more per week.
Well-being incentives.
Parental leave.
Paid time off.
Certain paid holidays.
Tax-saving accounts (FSA and HSA).
401(k) retirement benefit.
Employee Stock Purchase Plan.
Tuition assistance.
Entertainment and retail discounts.
Overtime pay for eligible non-exempt employees, if applicable.