Enrollment Operations Specialist

Integrity

7d•Remote

About The Position

We are looking for detail-oriented professionals to join our Enrollment Operations team during Open Enrollment. This is a high-trust operational role responsible for accurately processing insurance enrollment activity and resolving issues that can directly affect a consumer's coverage. The work requires strong judgment, attention to detail, discretion, and the ability to follow established processes in a high-volume environment. Experience with ACA health insurance enrollment, Healthcare.gov, or state-based marketplaces such as Covered California is strongly preferred.

Requirements

Experience managing detailed, process-driven work in which accuracy and timely execution were essential
Experience identifying discrepancies, researching issues, and determining or coordinating the appropriate next step
Experience following established processes and handling sensitive or confidential information
Experience maintaining accurate records and documenting actions and communications in business systems
Experience communicating directly with consumers or customers and coordinating with internal teams to resolve issues
Experience working independently in a high-volume environment with changing priorities
Experience using technology and digital tools to manage workflows, records, and communications, including learning new systems as needed

Nice To Haves

Experience in health insurance operations, broker services, member support, or enrollment processing
Experience with ACA enrollment, including eligibility, plan selection, or coverage changes
Experience using Healthcare.gov or state-based marketplaces such as Covered California
Experience using Zendesk or a similar CRM or support platform
Experience working in a high-volume Open Enrollment environment
Experience working effectively in a fully remote environment
Experience in a startup, small business, or similarly fast-paced environment where you were expected to take ownership and wear multiple hats

Responsibilities

Review and process consumer enrollment, termination, and cancellation requests
Identify and resolve enrollment errors, discrepancies, and missing information
Follow established processes for handling enrollment activity and sensitive consumer information
Contact consumers when additional information or action is required
Research issues and coordinate with internal teams when appropriate
Escalate complex or high-risk issues with clear documentation
Maintain accurate records of enrollment activity and communications in Zendesk or similar systems
Identify recurring issues and communicate trends or process gaps to management
Support the Enrollment Operations team during periods of high volume