Manager – Engineering, Managed Services

CDW

1d•$117,000 - $177,000

About The Position

The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.

Requirements

Bachelor’s degree required and 5 years of experience OR 9 years of work experience required.

Nice To Haves

Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, is a plus.
Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, is a plus.
Ability to lead teams, gain consensus, prioritize work, and drive measurable results, is a plus.
Strong written and verbal communication skills is a plus.
Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, is a plus.
Ability to travel up to 25% as needed, is a plus.

Responsibilities

Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.