Manager, Engagement Analytics

Lantern•Dallas, NY

22h•Hybrid

About The Position

Lantern is building a new Engagement Analytics team focused on measuring and improving how members move through our platform from engagement to completed care. The Manager, Engagement Analytics will lead this mission by owning the team's reporting infrastructure, driving analytical strategy, and partnering with operations and member services leadership to translate data into decisions. This is an excellent opportunity for an experienced analytics professional who wants to build and lead a function at the intersection of funnel analytics, healthcare operations, and data-driven decision making in a high-growth environment.

Requirements

5+ years of experience in an analytical role, with at least 1-2 years leading or managing analytical work or a team
Advanced SQL skills; able to design and optimize complex queries and data models, and guide others in doing the same
Proficiency in Excel or Google Sheets for data manipulation, analysis, and reporting
Strong attention to detail and commitment to accuracy in every deliverable
Strong written and verbal communication — you can translate complex analysis into clear narratives for senior stakeholders and executive audiences
Comfort operating in ambiguity and building structure where none exists — you thrive in environments where you're writing the playbook, not following one

Nice To Haves

Hands-on experience building production-grade dashboards and self-serve reporting in a BI tool (Tableau, Power BI, Looker, or similar)
Exposure to healthcare data, CRM data, or member/customer journey analytics
Python familiarity for data manipulation (not required but a strong plus)
Experience building or scaling an analytics function in a startup or high-growth environment
Familiarity with AI-assisted tools (ChatGPT, Copilot, Claude, or similar) and a habit of using them to work smarter and reduce manual, repetitive effort

Responsibilities

Own and evolve the reporting and dashboard infrastructure tracking mid and lower-funnel conversion metrics across member segments, channels, and time periods
Lead ad hoc analyses and synthesize findings for Member Services and Operations leadership, shaping how the business interprets performance data
Define requirements and lead process mapping for analytical projects and new reporting initiatives, ensuring alignment with stakeholder priorities
Establish and oversee data validation, QA standards, and gap identification processes to ensure reporting accuracy at scale
Apply AI tools to streamline repetitive reporting tasks, flag data anomalies, and identify opportunities to automate manual steps in recurring workflows
Own the funnel measurement framework — defining methodology, setting standards, and tracking members from identification through case completion
Drive conversion performance analysis across cohorts and time periods, translating patterns and anomalies into actionable recommendations for operations
Build, own, and continuously improve the MS Gap (Member Services Gap) analysis framework, identifying and prioritizing where members fall out of the navigation process
Manage and mentor analysts on the team, setting priorities, reviewing work, and developing analytical talent
Serve as the primary analytics partner to Member Services and Operations leadership, aligning analytical priorities to business needs and communicating findings at the executive level
Document definitions, logic, and methodology clearly to support a reproducible, auditable analytical practice