Manager, Endocrinology, Infectious Disease, and Rheumatology

Sutter Health•Mountain View, CA

2d•$121,306 - $181,958

About The Position

The Manager provides operational leadership to assigned Medical Foundation and outpatient clinic areas, ensuring alignment with organizational goals and initiatives related to patient and team safety, affordability, quality, patient satisfaction, and access. The role plans and organizes operations and resources to support effective, efficient patient care in accordance with applicable laws, standards, and regulations. The Manager establishes protocols and practices and ensures compliance with department, affiliate, operating unit, and system policies and standards, as well as applicable local and state requirements. The position takes a strategic and tactical approach to identifying best practices, standardizing workflows and processes, and developing plans to implement changes. It establishes and manages capital and operational budgets, supporting financial targets through effective use of personnel, resources, and supplies. The role develops partnerships with internal and external peers, leaders, and relevant agencies to collaborate on initiatives and resolve issues. It also provides guidance or direct intervention in challenging or complex situations.

Requirements

Bachelor's degree in Business Administration, Healthcare, or a related field; equivalent experience may be accepted in lieu of the degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and how departmental processes and workflows affect other departments.
Comprehensive knowledge of applicable state, federal, licensing, and local regulations related to outpatient services, including Medicare, MediCal, Medicaid, the Knox Keene Act, and the Starke II Statute.
Ability to form relationships with physicians, medical directors, nursing, and other key departments.
Demonstrated leadership skills, including team building, coaching, and mentoring, with the ability to motivate and engage others.
Understanding of operations and workflows.
Tactical and analytical thinking and planning skills, including the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to build effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal, written communication, and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time management skills, including the ability to prioritize multiple projects while delivering quality service and achieving business results.
Customer service focus in decisions and actions.
Ability to work and interact with a diverse population, respect cultural and linguistic differences, and foster an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources to support effective and efficient patient care.
Establish protocols and practices and ensure compliance with applicable policies, standards, laws, and regulations.
Identify best practices, standardize workflows and processes, and develop plans to implement changes.
Establish and manage capital and operational budgets to meet financial targets through effective utilization of personnel, resources, and supplies.
Develop partnerships with internal and external peers, leaders, and relevant agencies to collaborate on initiatives and resolve issues.
Provide guidance or direct intervention in challenging or complex situations.