Manager Employee Relations

City of Chattanooga•Chattanooga, TN

5d•Onsite

About The Position

The Manager Employee Relations is a stand-alone position in the Human Resources department, responsible for overseeing organizational operations and developing and implementing efficient, cost-effective systems. The role serves as a lead consultant to management and HR Business Partners on employee-related matters, anticipates departmental needs, and develops processes and solutions. It requires expert knowledge of EEO, ADA, employee relations, labor relations, and investigations, and provides leadership to Senior HR Business Partners and HR Business Partners. The position leads staff and departmental workflow; collaborates with HR and department leaders on organizational goals; develops and communicates policies and procedures; evaluates operational effectiveness; and presents performance metrics to the CHRO and other leaders. It also manages complex employee relations issues and investigations, advises managers on performance management, and contributes to organizational restructuring, workforce planning, succession planning, and training. The role is based at City Hall in Chattanooga, Tennessee, and requires a valid driver’s license and a pre-employment background check.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or Public Administration, and four years of strategic HR experience specializing in EEO/ADA compliance, labor relations, complex employee issues, and workplace investigations; or an equivalent combination of education and experience.
Valid driver’s license.
Knowledge of multiple HR disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state employment laws.
Ability to lead and develop Human Resources staff members.
Ability to understand business acumen and engage in consistent ethical practices.
Strong communication skills and ability to consult effectively with all levels of an organization.
Cultural awareness and ability to develop and maintain productive working relationships.
Must complete pre-employment screening, including a background check.

Nice To Haves

Experience supervising Human Resources professionals and processes.
SHRM-CP, PHR, or SHRM-SCP certification.

Responsibilities

Lead and manage Senior HR Business Partners and HR Business Partners in support of City goals, objectives, and service requirements.
Assist with recruiting, interviewing, hiring, and training department staff.
Establish, implement, and communicate the strategic direction of organizational operations.
Collaborate with Human Resources leadership and department leaders to develop and achieve goals and objectives.
Identify, recommend, and implement processes that improve and streamline operations.
Establish, communicate, and implement operational policies and procedures.
Present periodic performance reports and metrics to the CHRO and other leaders.
Identify staff training needs and ensure appropriate training is developed and delivered.
Oversee daily departmental workflow and conduct timely, constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with policy.
Establish measures and standards for organizational efficiency and effectiveness, and identify improvement opportunities.
Review, analyze, and evaluate processes and procedures, and implement improvements to day-to-day operations.
Ensure work environments are adequate and safe.
Explain new directives, policies, and procedures to managers and staff, including answering questions and maintaining morale during major changes.
Improve customer service and satisfaction through policy and procedural changes.
Coordinate and integrate efforts among departments to improve workflow and cost-effectiveness.
Conduct monthly meetings with respective departments and project a positive image of the organization to employees and the community.
Manage and resolve complex employee relations issues and conduct effective, thorough, and objective investigations.
Maintain knowledge of legal requirements, reduce legal risks, and ensure regulatory compliance; partner with the legal department as needed.
Provide day-to-day performance management guidance to line management, including coaching, counseling, career development, and disciplinary guidance.
Provide guidance and input on organizational restructures, workforce planning, and succession planning.
Identify departmental training and individual leadership coaching needs, monitor training programs, and follow up to confirm objectives are met.
Meet regular attendance requirements, maintain productive interpersonal relationships, and perform essential functions in a timely manner, with or without reasonable accommodations.
Perform other duties as assigned.