Manager EHR Applications

Lehigh Valley Health Network•Allentown, PA

1d•Onsite

About The Position

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Requirements

High School Diploma/GED
3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles
3 years Experience in Epic applications development, support, and maintenance, including hands-on participation in the application lifecycle (design, build, testing, implementation, and ongoing support)
7 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience.
Experience working within Epic-based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
Skill in program and large-scale project management, including coordination across multiple stakeholder groups.
Experience using Epic tools such as Sherlock, Nova, SystemPulse, Text Editor, and other vendor utilities for monitoring, upgrades, and troubleshooting, with strong collaboration skills including effective partnership with Epic TS/BFF to resolve issues and support ongoing optimization.
Expertise in implementation and upgrade facilitation across Epic and other clinical application environments
Ability to plan, develop, and implement integrated systems architecture and associated standards.
Technical collaboration skills, including work with interfaces, hardware, reporting, and related infrastructure.
Demonstrated team leadership, with the ability to coach, mentor, and develop staff.
EPIC Certification - Epic Systems Upon Hire

Nice To Haves

Bachelor’s Degree Computer Science or Healthcare related field or Master’s Degree Computer Science or Healthcare related field.
5 years Direct leadership responsibilities
5 years Epic applications support
10 years Progressive experience in healthcare delivery Information Services.
Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and long-term plans.
Strong business acumen with the ability to manage application portfolios and Epic roadmaps, support enterprise-wide application rationalization, and contribute to budget planning and forecasting.
Skilled in clear business and technical writing, including preparation of SBARs, RCAs, and other structured decision-support documents.
Multiple certifications and proficiency badges.
PMP - Project Management Professional - Project Management Institute Upon Hire

Responsibilities

Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.
Collaborate with cross-functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk.
Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.
Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.
Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.
Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities.
Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.