Manager, eCommerce
About The Position
This is a hands-on, tactical role focused on day-to-day execution within our eCommerce Platform (Shopify). The Ecommerce Specialist will be responsible for building and maintaining a digital-product storefront, managing product setup and fulfillment, and continuously improving the purchase and delivery experience for customers. This role is ideal for someone who is comfortable owning the details—configurations, workflows, testing, and optimization—while collaborating closely with editorial, product, marketing, and design partners. AO’s culture leans on curiosity, candor and speed. The ideal candidate will thrive in an environment where curiosity meets execution, feedback and continuous improvement is a gift, and progress matters more than perfection.
Requirements
- 3+ years of hands-on experience managing Shopify storefronts
- Direct experience selling a la carte digital products (ebooks, audiobooks, PDFs, audio files, or similar)
- Strong familiarity with Shopify admin, themes, and app ecosystem
- Experience with digital product fulfillment tools and customer access management
- Solid understanding of ecommerce UX, QA processes, and conversion best practices
- Highly detail-oriented, organized, and comfortable managing multiple tasks independently
- Ability to work cross-functionally with editorial, marketing, design, and product teams
Nice To Haves
- You have an entrepreneurial mindset – and a strong desire to build a new piece of the business from the ground up.
- You are insatiably curious and love learning.
- You can quickly respond to time sensitive requests from the internal team and key stakeholders.
- You have a strong work ethic with a roll-up-your sleeves, can-do attitude even while multitasking on several projects.
- You are hungry to learn and work as a part of a fast-growing organization.
Responsibilities
- Build and maintain a Shopify storefront for a la carte digital products, including ebooks and audiobooks
- Configure digital product fulfillment, including file hosting, downloads, access rules, and automated customer emails
- Set up and manage Shopify apps related to digital delivery, payments, taxes, analytics, and email marketing
- Create, upload, and manage digital products, including metadata, pricing, variants, and collections
- Build and optimize product pages, navigation, and checkout flows with a focus on usability and conversion
- QA and test storefront functionality across devices and browsers, including purchase, download, and post-purchase flows
- Implement promotional pricing, discount codes, bundles, and limited-time offers as needed
- Monitor ecommerce performance (sales, conversion rate, drop-off points) and make ongoing improvements
- Troubleshoot Shopify issues and coordinate fixes with internal teams or external vendors
- Maintain documentation and standard operating procedures for ecommerce workflows and product launches
Benefits
- Opportunity to shape the foundation of a platform in growth mode
- A culture that values curiosity, quality and the craft of building delightful user experiences
- Chance to work with a passionate team dedicated to celebrating the world's hidden wonders
- A collaborative culture that values curiosity, creativity, and exploration
- Competitive salary of $85,000 - $100,000 commensurate with experience
- Comprehensive health, dental, and vision insurance
- Flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
