Manager, Client Experience

Adelphi Group•Chicago, IL

1d•$78,000 - $88,000•Hybrid

About The Position

Weber Shandwick is seeking a Manager of Earned Media to support clients in its Healthcare Practice. The role focuses on health and biopharma reputation-building communications, developing compelling stories and thought leadership, and executing earned and integrated media strategies across healthcare and public health. The position is based in Chicago, Illinois, and is hybrid. The manager contributes to strategic media planning and execution for healthcare, biopharma, and public health campaigns, thought leadership initiatives, and product launches. The role requires an understanding of the healthcare landscape and the scientific, business, policy, media, and cultural developments that may affect clients. It also serves as a key day-to-day client contact, provides thoughtful counsel, supports high-quality client work, and helps develop junior team members and the Healthcare Practice.

Requirements

Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
3 to 5 years of experience in public relations or communications roles, preferably in an agency setting.
1 to 2 years of experience managing or leading small groups and projects.
Strong earned strategy and media relations experience, including a reporter relationship roster and relevant subject matter expertise.
Ability to communicate effectively, clearly, and articulately and craft compelling communications materials for diverse channels and audiences.
Client focus and ability to build trust and rapport across all levels.
Strong collaboration, critical thinking, proactivity, business acumen, and conflict-resolution skills.

Responsibilities

Contribute to the development and execution of integrated media strategies for healthcare, biopharma, and public health campaigns, thought leadership initiatives, and product launches.
Monitor healthcare landscape developments—including scientific, business, policy, media, and cultural issues—and incorporate relevant insights into strategic planning.
Build and maintain relationships with healthcare, science, public health, policy, and general-interest media.
Develop media programs and story angles that translate complex healthcare topics into clear, relevant stories for target audiences, using AI technology tools.
Execute media relations strategies and develop proposals, press releases, social copy, bylined articles, and other press materials.
Identify media opportunities in the news cycle and cultural landscape, and proactively pitch ideas that advance clients’ health priorities.
Analyze media coverage and share insights with internal teams and clients to inform media strategy.
Serve as a key day-to-day client contact, participate in meetings and presentations, communicate with clients, and provide client counsel.
Conduct and manage research and work materials needed to analyze complex client issues.
Proofread and edit client-related documents to ensure high quality.
Mentor, coach, and develop direct reports and more junior team members.
Participate in new business opportunities and pitches to support growth of the Healthcare Practice.