Client Experience Manager

Caesars Entertainment • Las Vegas, NV

1d

About The Position

The Client Experience Manager supports the Meeting and Convention Sales team in achieving company financial goals through customer engagement and client experiences. The role manages customer experiences in Las Vegas during site inspections, industry and customer events, and on-site meetings or conventions. It coordinates customer arrangements, strengthens relationships, supports events, shares market and property information with sales teams, and documents customer communications and feedback in Salesforce.

Requirements

• Excellent oral, written, and verbal communication, interpersonal, and presentation skills.
• Neat and professional appearance.
• Ability to act quickly and exercise good judgment under pressure or in conflict situations.
• Ability to work in a high-volume, fast-paced environment with frequent interruptions.
• Enthusiastic and efficient, with the ability to work well with coworkers and management.
• Flexible working hours and availability on weekends and holidays.

Nice To Haves

• BA/BS degree.
• At least 2 years of prior hotel meeting sales experience.

Responsibilities

• Conduct site inspections for assigned properties or team members, coordinating with the salesperson and arranging transportation, accommodations, amenities, restaurant and show reservations, and other details that support a differentiated customer experience.
• Document customer experiences, feedback, and follow-up steps in Salesforce and communicate relevant information to the salesperson.
• Build relationships with meeting customers by entertaining them during business visits to Las Vegas, including hosting meals or shows.
• Work with Meeting Operations to attend pre-cons, plan daily meet-and-greets, and entertain customers during their programs to exceed expectations and support future business.
• Assist with developing and executing assigned customer and industry events in Las Vegas, such as IMEX and CVENT Connect.
• Communicate property, competitive market, and destination updates to In-Market, Enterprise Sales, and Key Accounts teams, and keep team resources accessible and up to date.
• Build relationships with Meeting Operations to increase knowledge of property details and deliver on customer commitments.
• Use Salesforce to document customer communications, site-inspection plans, feedback, follow-up steps, preferences, and other relevant information.
• Complete and submit expense reports by specified due dates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed