Client Experience Manager

ZRG•New York, NY

3d•$90,000 - $105,000•Hybrid

About The Position

The Client Experience Manager supports the Jamesbeck team by driving project deliverables and providing administrative support to engagement teams, while delivering an exceptional service experience to ZRG clients and candidates. The role is suited to a driven professional who collaborates effectively with colleagues and produces high-quality results in a dynamic, fast-paced professional services firm. This hybrid position is based in New York, NY, with three in-office days per week. The Client Experience Manager also serves as the Jamesbeck liaison in the New York office, supporting office logistics and operations. ZRG Partners uses a Mac-preferred environment.

Requirements

Administrative experience supporting senior management in a client-driven business; experience in professional services is ideal.
Advanced proficiency in Microsoft Office, including Word, Outlook, Excel, and PowerPoint; CRM systems and databases; design and cloud-based tools; and virtual video conferencing systems.
Comfort adopting new technologies.
Commitment to fostering a strong team culture and building relationships with internal and external stakeholders.
Ability to meet multiple and unexpected deadlines in a fast-paced environment requiring quick turnarounds.
Ability to resolve blockers independently and work with minimal supervision.
Proactive, detail-oriented, and organized, with the ability to anticipate needs and manage multiple priorities.
At least five years of work experience.
Undergraduate or vocational school degree required.

Nice To Haves

Two years of experience in a professional services, executive search, or human resources role is preferred.

Responsibilities

Provide proactive administrative and project support throughout the client engagement lifecycle, anticipating needs and keeping deliverables on track as timelines and priorities change.
Collaborate with colleagues and teams in a dynamic, fast-paced professional services environment to achieve high-quality results.
Manage key stages of the executive search lifecycle in partnership with clients, Managing Directors, and Associates, coordinating deliverables, maintaining accurate records, addressing evolving needs, and meeting deadlines.
Prepare, proofread, and maintain accurate, confidential client and candidate materials, including contracts, position descriptions, candidate summaries, status reports, presentations, and correspondence.
Ensure data accuracy and integrity in ZRG’s proprietary database and digital platform.
Monitor search projects, strategic initiatives, and business development efforts using Salesforce and Clockwork.
Build relationships and maintain professional, proactive, responsive communication with clients, candidates, and colleagues throughout the search process.
Coordinate candidate interviews, references, and client meetings, including high-volume scheduling, calendar logistics, and last-minute changes; resolve issues proactively and support smooth engagement operations.
Manage travel arrangements, including flight bookings, hotel reservations, ground transportation, and itinerary planning.
Handle end-to-end expense reporting and reimbursement processes, including tracking receipts, verifying charges, reconciling corporate card transactions, and submitting timely, accurate reports using Concur.
Support the Engagement team by creating sales decks, presentation materials, and other business development collateral.
Provide responsive administrative support in a hybrid environment, supporting team operations, collaboration, and office needs remotely and on-site.
Serve as the Jamesbeck liaison in the New York office and manage workspace and conference-room coordination, visitor access, office readiness, vendor communication, and building-related requests.
Answer firm phones and make outgoing scheduling calls as needed.
Provide coverage for other administrative team members by maintaining clear, current search notes, handoff instructions, outstanding document needs, and follow-up items.
Uphold and contribute to ZRG’s business goals and values.