Senior Client Experience Manager
About The Position
Share Local Media (SLM) is a full-service direct mail and out-of-home (OOH) agency, media program operator, and technology platform serving e-commerce and technology brands. The Senior Client Experience Manager partners with clients and internal stakeholders to drive retention, expansion, and product adoption. The role uses data and client feedback to identify insights and opportunities, develop engagement and retention strategies, and inform strategic decisions. The position supports business and operational growth by autonomously owning projects and collaborating across SLM teams.
Requirements
- At least 5 years of relevant experience in marketing, account management, strategy, or consulting.
- Experience working within multi-channel marketing ecosystems, including SMS, RCS, email, push, CDPs, ESPs, and marketing automation platforms.
- Demonstrated ownership of ambiguous projects and ability to define objectives and priorities independently.
- Experience creating standard operating procedures that have been adopted by larger teams.
- Ability to work effectively cross-functionally, build relationships, and align strategies toward common business goals.
- Hands-on project management and event management experience.
Nice To Haves
- Experience in SaaS, AdTech, MarTech, or startup environments.
Responsibilities
- Design and automate recurring feedback schedules at critical client lifecycle stages to gather information for improving the client experience.
- Translate client feedback into actionable insights and collaborate with Sales, Marketing, Product, and Account Management to inform roadmap priorities.
- Develop client engagement strategies, including tiered engagement playbooks, in-person events, and executive-level engagement, to help account management teams strengthen client relationships.
- Develop and host client events, conferences, and webinars focused on industry expertise, best practices, and knowledge sharing.
- Report regularly to senior management on the effectiveness of strategic programs, providing insights and recommendations for improvement.
- Manage multiple concurrent workstreams, stakeholders, and timelines to ensure timely, high-quality delivery.
- Contribute to scalable implementation of processes and best practices across the team.
Benefits
- Flexible vacation policy.
- Robust benefits package.
- Catered meals, team events, and happy hours.
- Career ownership and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
