MANAGER, DONOR EXPERIENCE
About The Position
Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For over two decades, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. Today, we proudly serve over 7,000 students through our three core programs—College Access, College Success, and Bluprint—across regional offices in Massachusetts, New York City, Chicago, Ohio, Detroit, and soon, Houston. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.
Requirements
- Bachelor’s degree required
- Minimum of three years or relevant experience
- Demonstrated commitment to Bottom Line’s vision, mission, and core values
- Strong written and verbal communicator, with ability to adapt messaging across audiences (donor communications, grants, storytelling, marketing)
- Skilled storyteller with the ability to translate program impact and data into compelling, donor-facing narratives
- Highly organized with strong project management skills; able to manage multiple priorities without dropping details
- Data-driven and systems-oriented, with comfort using data to inform decisions and next steps
- Strong collaborator with ability to work cross-functionally and build relationships across teams
- Ability to translate strategy into high-quality execution
- Ability to work effectively within a national and regional operating model, leveraging centralized systems and resources while executing locally
Nice To Haves
- Development, communications, or related external-facing experience highly preferred
- Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values
Responsibilities
- Lead execution of a cohesive calendar of donor engagement across events, communications, and programmatic opportunities
- Own planning and execution of all regional events, ensuring clear goals, strong coordination, and high-quality attendee experience
- Partner with the ED to align engagement activities to donor priorities and revenue goals
- Ensure experiences and communications are tailored to key donor segments and effectively showcase Bottom Line’s impact
- Develop and deliver compelling content and storytelling across events, communications, and materials that effectively connect donors to Bottom Line’s impact
- Coordinate across internal teams and external partners to deliver consistent, high-quality donor engagement, communications and follow-up
- Support the execution and tracking of donor relationships in close partnership with the ED
- Prepare donor materials and draft stewardship communications (briefs, follow-ups, updates)
- Manage engagement cadence and ensure next steps are clearly defined and tracked in Salesforce
- Maintain visibility into the regional pipeline, including prospect identification and relationship progress
- Execute grant writing and reporting for assigned grants, ensuring deliverables are completed accurately and on time
- Own the accuracy, completeness, and timeliness of donor and engagement data in Salesforce
- Maintain and manage the regional pipeline of funding opportunities and donor relationships in close partnership with the ED
- Ensure key donor interactions (meetings, events, communications, stewardship) are consistently captured and kept up to date
- Apply organizational data standards and processes to support reliable reporting and strong data quality
- Analyze donor and pipeline data to identify opportunities, inform fundraising strategy, and support revenue growth
- Partner with Development Operations and national teams on data quality, reporting, and system improvements
- Track grant deliverables and other key development activities within Salesforce
- Partner closely with program teams to identify and execute opportunities for donors to engage with students and alumni
- Ensure student involvement in donor experiences is well-prepared, meaningful, and aligned with program priorities
- Collaborate with national teams to align regional work with organizational priorities, campaigns, and messaging
- Effectively leverage national infrastructure, tools, templates, and resources to strengthen regional execution
Benefits
- Learn about our benefits here
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What This Job Offers
Job Type
Full-time
Career Level
Manager
