Manager, Document Control

DriveTime • Mesa, AZ

7d • Onsite

About The Position

The Manager, Document Control is responsible for leading a team of Coordinators to success. This includes assessing day-to-day performance, quality of work, and goal setting. Managers are responsible for providing feedback and coaching to develop Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime. The Document Control Manager monitors and reviews the work of Coordinators to ensure it is effective and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies. They provide daily goals and strategy to their team that will maximize long-term success and administer continuous training and coaching to ensure quality customer service. The role identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources, and quality service delivery. They provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values.

Requirements

• High School Diploma or GED required
• 2+ years of management experience in a call center or retail environment
• Must be comfortable working on site. This team works out of our Operations Center in East Mesa.

Nice To Haves

• Bachelor's Degree preferred
• Knowledge of Fair Debt Collection Practices Act is a plus

Responsibilities

• Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy.
• Uses tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies.
• Provide daily goals and strategy to their team that will maximize long-term success.
• Administer continuous training and coaching to ensure quality customer service.
• Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery.
• Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values.

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Paid Time Off (for all full-time roles): wellness days, holidays, and personal time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED