Manager, Document Control

DriveTime•Mesa, AZ

4d•Onsite

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. The Document Control Manager is responsible for leading a team of Coordinators to success. This includes assessing day to day performance, quality of work, and goal setting. Managers are responsible for providing feedback and coaching to develop Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime. The Manager monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies. They provide daily goals and strategy to their team that will maximize long-term success and administer continuous training and coaching to ensure quality customer service. The Manager identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery. They provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values.

Requirements

High School Diploma or GED required
2+ years of management experience in a call center or retail environment
Must be comfortable working on site. This team works out of our Operations Center in East Mesa.

Nice To Haves

Bachelor's Degree preferred
Knowledge of Fair Debt Collection Practices Act is a plus

Responsibilities

Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy.
Uses tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies.
Provide daily goals and strategy to their team that will maximize long-term success.
Administer continuous training and coaching to ensure quality customer service.
Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery.
Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values.