Manager/Director, Human Resources

JOURNEY HEALTH & LIFESTYLE • Richmond, VA

1d • Hybrid

About The Position

Human Resources Manager/Director Journey Health & Lifestyle | Richmond, VA (Hybrid; onsite at HQ at least 2 days/week) Salary range: Position Title & Salary Range will be commensurate with experience; determined based on skills and internal equity) Reports to: CEO About Journey Journey Health & Lifestyle is a mission-driven health and lifestyle company focused on mobility and home support equipment—helping people live more independently and comfortably. We combine compassionate service with operational excellence, and we’re building a workplace where people feel respected, supported, and empowered to do their best work. Role Summary We’re seeking a visionary, hands-on HR leader who can own the full HR function and drive practical, people-centered change. This is an individual contributor role (no current direct reports) with broad scope across talent, employee relations, total rewards, compliance, and HR operations—partnering closely with the CEO and leaders to strengthen culture and performance.

Requirements

• Broad, hands-on HR generalist expertise across TA, ER, performance, comp/benefits, compliance, and HR operations
• Sound knowledge of employment law and HR best practices; high discretion and strong judgment
• Comfort supporting hourly/operational workforces in a fast-paced environment
• Self-starter who can prioritize, execute, and bring structure to ambiguity
• Strong communication skills and ability to influence and coach leaders

Nice To Haves

• Bachelor’s degree in Human Resources, Business, or a related field
• 5+ years of progressive HR experience (generalist/manager level)
• Experience in healthcare, medical equipment, logistics, or another service-based industry
• HR certification (SHRM-CP/SHRM-SCP, PHR/SPHR) strongly preferred

Responsibilities

• Own end-to-end HR strategy and execution, ensuring scalable, compliant people practices
• Lead talent acquisition and onboarding for operational and administrative roles; strengthen selection and retention outcomes
• Guide employee relations and performance management with consistency, coaching leaders through difficult conversations and decisions
• Oversee compensation and benefits administration and communications, partnering with vendors as needed
• Own compliance and risk management (policies, documentation, investigations/concerns, safety and workers’ comp support)
• Design and improve training and development practices that support safety, service quality, and growth
• Drive change management for people initiatives—communications, adoption, measurement, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager