Manager Digital Workplace Collaboration
About The Position
The Manager, Digital Workplace Collaboration Systems owns the management and delivery of the collaboration platforms that empower our employees to connect, communicate, and collaborate with each other, and to deliver awesome outcomes. This leader pursues great outcomes and user experiences over specific tools and technologies, and provides strategic leadership in the implementation, management and operational support of digital workplace collaboration systems. This manager will have primary responsibility for the daily operations, maintenance, and support of Delta Dental’s communications, collaboration, conferencing, and productivity solutions, and is the technology owner of the Microsoft 365 suite, Zoom, Miro, and the company’s voice and video conferencing technologies. This role also owns business-facing support for Confluence, Jira, and Ivanti Service Manager. This manager will have extensive experience in the modern digital workplace collaboration and productivity technologies, and will be expected to both manage the current state of technologies while thinking forward and creating a world where the collaboration technologies are less important than the outcomes and experiences, where AI, bots and automations are the anchor of operational excellence and where all employees are able to use these solutions effectively, securely and consistently to maximize their effectiveness. The Manager, Digital Workplace Collaboration Systems, inspires what’s next to lead change and turn uncertainty into opportunity, thinks big and makes things happen by seeing what tomorrow looks like, is bold and takes action. This manager is fearless in engaging with senior leaders, and effectively leads stakeholders to achieve desired outcomes. This manager also leads change and guides the team to engage employees, provides training and consultation on the use of technologies, and considers the user experience first and foremost within the scope of their work. Through this work, this manager will develop and lead an actionable digital transformation strategy and roadmap to enhance the employee work experience, drive business processes improvements, increase operational efficiency and meet organizational goals.
Requirements
- Extensive experience in modern digital workplace collaboration and productivity technologies.
- Ability to manage current technologies while thinking forward.
- Fearless in engaging with senior leaders.
- Effectively lead stakeholders to achieve desired outcomes.
- Ability to lead change and guide a team.
- Ability to engage employees.
- Provide training and consultation on the use of technologies.
- Proof of eligibility to work in the United States must be provided if selected for hire.
Nice To Haves
- Experience with AI, bots, and automations for operational excellence.
Responsibilities
- Manage and deliver collaboration platforms that empower employees to connect, communicate, and collaborate.
- Provide strategic leadership in the implementation, management, and operational support of digital workplace collaboration systems.
- Oversee daily operations, maintenance, and support of communications, collaboration, conferencing, and productivity solutions.
- Act as the technology owner for Microsoft 365 suite, Zoom, Miro, and company's voice and video conferencing technologies.
- Provide business-facing support for Confluence, Jira, and Ivanti Service Manager.
- Develop and lead an actionable digital transformation strategy and roadmap.
- Enhance employee work experience, drive business process improvements, and increase operational efficiency.
- Lead change, guide the team, engage employees, and provide training and consultation on technology use.
- Consider the user experience first and foremost in all work.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
