Sr. Manager Digital Workplace

Ben E. Keith Co • Fort Worth, TX

1d

About The Position

The Sr. Manager Digital Workplace is responsible for the strategy, delivery, and continuous improvement of the end‑user computing experience across the enterprise. This role owns the Microsoft 365 ecosystem, endpoint hardware standards, mobile device and carrier services, and digital workplace operations, ensuring secure, reliable, and intuitive technology services for all associates. This leader is accountable for aligning end‑user technology platforms with business needs, driving standardization, improving user satisfaction, and enabling productivity at-scale. The ideal candidate brings deep expertise in the Microsoft M365 stack, modern endpoint management, mobility, and vendor governance, combined with strong people leadership and service delivery discipline.

Requirements

• Bachelor’s degree in computer science is preferred, or relevant industry experience
• 10 years of progressive IT experience, with significant leadership responsibility in end‑user computing or digital workplace services.
• Deep, hands‑on knowledge of the Microsoft 365 ecosystem and modern endpoint management (Intune and identity‑driven device management).
• Proven experience managing enterprise‑scale endpoint and mobility environments.
• Strong background in IT service delivery, vendor management, and operational governance.
• Demonstrated ability to lead teams, influence peers, and communicate effectively with executive stakeholders.
• Strong written and oral communication skills; ability to work with team members and business units
• Ability to present ideas in business-friendly and user-friendly terminology
• Must be able to work on-call as needed to support technologies that drive the business

Responsibilities

• Define and execute the enterprise Digital Workplace strategy, aligning M365, endpoint, and mobility services to business priorities and operational standards.
• Serve as the executive owner for the digital workplace experience, including collaboration, productivity, and end‑user technology adoption.
• Lead and mentor managers and technical teams responsible for end‑user computing, mobility, and M365 platform services.
• Own the Microsoft 365 platform roadmap and operations, including (but not limited to) Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related security services.
• Drive platform standardization, governance, lifecycle management, and adoption across the organization.
• Partner with Security and Infrastructure leadership to ensure identity, device, and data security controls are embedded into the end‑user experience.
• Ensure M365 services are operated with production‑grade reliability, change discipline, and service accountability.
• Establish and enforce enterprise standards for laptops, desktops, peripherals, and accessories across job roles and divisions.
• Own the full lifecycle management of end user hardware—from procurement and imaging to refresh, recovery, and secure retirement.
• Optimize hardware cost structures through vendor negotiations, refresh planning, and inventory controls.
• Govern mobile device management and mobility services, including smartphones, tablets, carrier contracts, and eSIM programs.
• Ensure secure, user-friendly mobile experiences aligned with corporate security and compliance requirements.
• Manage relationships with wireless carriers and mobile service providers, ensuring cost transparency and SLA adherence.
• Ensure end‑user services are delivered through well‑defined ITIL‑aligned processes, including incident, request, change, and problem management.
• Establish and monitor service metrics, KPIs, and user satisfaction indicators for end‑user services.
• Act as an escalation point for complex or high‑impact end‑user service issues and major incidents.
• Manage vendor relationships for M365 licensing, endpoint hardware, mobility services, and digital workplace tooling.
• Own budgeting, forecasting, and cost optimization for End User Services, including licensing and device spend.
• Ensure contracts and renewals align with enterprise standards and long‑term technology strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager