Manager Digital Tools

AirReps•Village of Lynbrook, NY

About The Position

As a member of the Strategic Planning team, this role is responsible for constructing, implementing, and managing customer-focused business-to-business digital products and services. The focus is on supporting HVAC equipment, HERO Cloud, parts, supplies, and accessories for commercial and residential channel partners in the U.S. and Canada. This includes analyzing and coordinating schedules, timelines, and budgets for digital product and service projects, developing project plans, and participating in the implementation, management, and analysis of digital platforms within the Technical Service department. The role also involves managing the RMC (Remote Monitoring Center) team to expand support and service to external and internal customers, developing digital tool strategy and vision, analyzing technology and market demand for feasibility of new tools, and exploring new digital strategies for enhanced user experience. Building strong stakeholder relationships, preparing budgets and contracts, negotiating scope with clients, monitoring digital product performance (KPIs like click-through rates, conversion rates, ROI), translating business needs into requirements and design documents, managing the digital tools product roadmap, structuring and analyzing issues, and managing internal and external development teams are key aspects of this position. Collaboration with subject matter experts for content creation and acting as a liaison with other Daikin affiliates and third-party developers are also required.

Requirements

Bachelor’s degree in Business Administration, Project Management, Engineering or Economics.
Three (3) years of experience in the HVAC industry with remote HVAC monitoring and control systems, strategic project management initiatives, data and operations analysis, digital tools and platforms, including CRM, Service tools and analytics.

Responsibilities

Constructing, implementing, and managing customer-focused business-to-business digital products and services with a focus on the support of HVAC equipment, HERO Cloud, parts, supplies and accessories to commercial and residential channel partners in U.S. and Canada.
Analyzing and coordinating the schedule, timeline and budget for projects related to Daikin’s digital products and services.
Developing and updating project plans including information such as objectives, technologies, schedules, funding, and staffing.
Participating in implementing, managing and analyzing the use of digital platforms within the Technical Service department.
Managing the RMC (Remote Monitoring Center) team with a focus on expanding the support and service to all external and internal customers.
Managing and developing digital tool strategy and vision to support customers activities and requirements.
Analyzing technology, resource needs, and market demand, to plan and assess the feasibility of current and new tools within the Company.
Exploring and recommending new or improved digital strategies and best practices for enhanced user experience.
Building and maintaining strong relationships involving all key stakeholder departments, customers and strategic partners.
Preparing budgets, bids, and contracts, and directing the negotiation of research contracts.
Consulting and negotiating with clients to prepare project scope.
Monitoring and analyzing digital products performance, including key performance indicators (KPIs) such as click-through rates, conversion rates, return on investment (ROI) and revenue generating activities.
Translating business use cases and ideas into comprehensive business requirements, process flow-diagrams and design documents for Software implementation.
Managing the Digital Tools products road map, including but not limited to coordinating and directing projects, making detailed plans to accomplish goals and directing the integration of technical activities.
Structuring and analyzing issues, providing solutions within a wider context and checking impact of different digital solutions.
Managing internal and external development teams to meet business expectations.
Collaborating with internal subject matter experts to create educational and engaging content that addresses customer pain points and challenges.
Acting as liaison with other Daikin affiliates and 3rd party software development companies as applicable on the development of strategic tools and enhancements.