Manager Digital Systems Deployment-Orthopaedics Duration Based

Johnson & Johnson • West Chester, PA

5d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. The Manager, Digital Systems Deployment owns deployment, adoption, and operational support of Supply Chain digital platforms across the Americas (US, Canada, LATAM). This role partners with Sales, Marketing, Business Operations, and Supply Chain to drive platform adoption, improve inventory visibility and customer experience, and translate user needs into prioritized product enhancements. The Manager will also lead training/onboarding, stakeholder reporting, and collaborate with engineering to test and deploy software/hardware updates.

Requirements

• Minimum of 6-8 years experience in medical supply chain, digital platform deployment, or related operations roles
• Proven project and change management experience in a matrixed organization (PMP or Prosci experience is a plus)
• Proven track record to lead cross-functional programs and influence without direct authority.
• Strong data analysis and reporting skills (comfortable with Excel and BI tools).
• Excellent written/verbal communication and stakeholder presentation experience.
• Self-starter, able to prioritize in ambiguous settings and manage multiple deployments concurrently
• English Fluency is required

Nice To Haves

• Supply Chain experience in healthcare environment or medical device distribution
• Direct customer-facing or field support experience
• Advanced MS Excel proficiency (lookup functions, pivot tables, basic macros), familiarity with data import workflows
• Project Management experience / proficiency working with project management & flowcharting tools

Responsibilities

• Lead end-to-end deployment and ongoing support of the Supply Chain digital platform for America’s markets; drive adoption targets and service-level objectives with commercial field teams
• Define, track and report metrics (e.g., tagging %, pinging %, data accuracy %, etc.) and present results to stakeholders and leadership
• Lead discovery sessions with internal and external customers to identify use cases that improve inventory optimization and platform expansion
• Collaborate with platform development team to scope, test, and deploy feature releases and hardware updates; manage release readiness and rollout communications.
• Own onboarding, training materials and end-user engagement plans; run training sessions and enablement for field teams
• Maintain and improve platform data integrity; investigate root causes of data issues and drive corrective actions across systems and processes
• Apply project, change and customer management to scale platform usage and remove adoption blockers in a matrixed environment
• Support identification and quantification of cost, efficiency, and effectiveness improvements enabled by the platform
• Provide backup support for the platform and data lead as required
• Participate in platform daily and weekly meetings to reflect status of accounts
• Support other digital platform initiatives as required

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager