Manager, Digital Spaces
About The Position
The Manager, Digital Spaces oversees the installation, testing, maintenance, and repair of audio/visual technology and related hardware and software at the University of North Texas at Dallas main campus. The role requires specialized knowledge, critical thinking, and collaboration with senior management to address diverse requests and complex challenges. It also coordinates audiovisual support for campus events, with occasional duties outside normal working hours. The Office of Information Technology delivers technology services supporting academic and administrative functions. It emphasizes service excellence, continuous improvement, collaboration, and the effective use of technology to enhance the UNT Dallas experience.
Requirements
- Bachelor's degree and four years of audio, video, or interactive media production experience, or an equivalent combination of education, training, and experience.
- Verbal communication, interpersonal, and customer service skills.
- Experience prioritizing varied technical needs.
- Analytical and problem-solving skills.
- Understanding of proper equipment maintenance practices.
- Knowledge of audio, video, and interactive media production principles.
- Knowledge of audio and video recording and editing techniques.
- Experience with macOS and audio and video production software.
- Ability to work with audio and visual media formats.
- Ability to diagnose and troubleshoot equipment or software problems.
- Knowledge of copyright law and its application to A/V materials.
- Knowledge of safety and security precautions appropriate to the work performed.
- Ability to write technical documents, processes, procedures, and support materials.
- Ability to work under pressure, multitask, and prioritize in a fast-paced environment.
- Experience with vendor management, ordering, receiving, and coordinating technology schedules and installations.
- Willingness to continuously learn and adapt to new technologies and threats.
- Ability to work independently and as part of a team.
- Occasional weekend support for campus events may be required.
- Submit at least two professional references as part of the application.
Nice To Haves
- Relevant coursework in audio engineering, networking, communications, and visual media.
- Experience with audiovisual technology such as Crestron, QSys, SQ5, Allen & Heath, Dante protocols, or other relevant technology.
- Willingness to obtain additional certifications and training as required by the organization.
Responsibilities
- Oversee classroom and conference room technology assets, including budgeting, purchasing, repairs, upgrades, and disposal.
- Maintain a schedule and coordinate setup and support for requested A/V events and activities.
- Maintain current industry knowledge to evaluate and recommend AV equipment brands and types, informing university budgeting and technology selection.
- Manage support tickets and projects within ServiceNow.
- Manage, train, schedule, and evaluate A/V technicians and student staff.
- Design audio/visual systems, oversee quality control, and prioritize projects, infrastructure planning and development, and short- and long-term planning.
- Continue developing knowledge of AV media technology advances and attend meetings on instructional hardware and software.
- Perform other duties assigned by the supervisor and/or Director.
Benefits
- Benefits information is available through the employer's benefits page; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
