Manager, Digital Spaces

University of North Texas System•Dallas, TX

2d•Onsite

About The Position

The Manager, Digital Spaces, oversees the installation, testing, maintenance, and repair of audio/visual technology and related hardware/software at the UNT Dallas main campus. This role requires specialized knowledge, critical thinking, and collaboration with senior management to address diverse requests and complex challenges. Responsibilities include scheduling and coordinating audiovisual support for campus events, with occasional duties outside normal hours.

Requirements

Bachelor's degree and four (4) years audio, video or interactive media production experience; or any equivalent combination of education, training and experience.
Verbal communication, interpersonal, and customer service skills.
Experience prioritizing various technical needs.
Good analytical and problem-solving skills.
Understanding of proper equipment maintenance practices.
Knowledge of principles of audio, video, and interactive media production.
Knowledge of audio and video recording and editing techniques.
Experience with macOS using audio and video production software.
Ability to work with both audio and visual media format.
Ability to diagnose and troubleshoot problems in equipment or software.
Knowledge of copyright law and its applications to A/V materials.
Knowledge of safety and security precautions appropriate to work performed.
Ability to write technical documents, processes, procedures, and support materials.
Ability to work under pressure, multitask, and prioritize tasks in a fast-paced environment.
Experience with vendor management, ordering, receiving, coordinating schedule and installation of technology.
Willingness to continuously learn and adapt to new technologies and threats.
Ability to work independently as well as part of a team.

Nice To Haves

Relevant coursework in audio engineering, networking, communications, and visual media.
Experience with audiovisual technology (i.e., Crestron, QSys, SQ5, Allen & Heath, Dante protocols or other relevant technology).
Willingness to obtain additional certifications and training as required by the organization.

Responsibilities

Oversees classroom and conference room technology assets, including budgeting, purchasing, repairs, upgrades, and disposal.
Maintains a schedule and coordinates setup and support for requested A/V events and activities.
Maintains up-to-date industry knowledge to evaluate and recommend various brands, make, and types of AV equipment, ensuring informed decisions in budgeting and selecting AV technology for university use.
Effectively manages support tickets and projects within ServiceNow.
Manages, trains, schedules, and evaluates all A/V technicians and student staff.
Designs audio/visual systems, oversees quality control, and prioritizes projects, infrastructure planning/development and short/long-term planning.
Continually upskills knowledge of AV media technology advances and attends meetings on instructional hardware and software.
Perform other duties as may be assigned by supervisor and/or Director.