Manager, Digital Product

Carnival Corporation•Miami, FL

5h•Hybrid

About The Position

The Digital Product Manager oversees the development, launch, and support of digital capabilities in the Pre-Cruise retail environment on Carnival.com. Specific areas of focus may include e-commerce sales of shore excursions, premium dining, spa packages, and other enhancements available for purchase after the guest has purchased their cruise fare; promotional capabilities; or guest experience enhancements. This role encompasses the entire end-to-end Product Management lifecycle, including developing new capabilities, serving as the Product Owner in a Scrum environment, and collaborating with business stakeholders, prospective guests, engineering, QA, IT, network, and other technology teams. The Digital Product Manager leads idea generation, evaluation, product definition, UX/UI design, roadmap prioritization, engineering and development, rollout, measurement, and analytics. This role balances both strategy and execution, offering the opportunity to interact with all functions, manage the development of diverse products, and deliver significant, positive results for the business.

Requirements

5+ years of experience in Product Management and/or Product Ownership in an agile environment; a demonstrated history of leading and delivering successful digital products
Bachelor's Degree in Business, Marketing, Computer Science, Information Systems, or a related field; or equivalent experience
Extensive knowledge and understanding of digital product development and management drivers, challenges, trends, and best practices
Ability to lead consumer-facing digital innovation from ideation through deployment, while often managing multiple projects and keeping them on-track in a still-developing environment.
Exceptional critical thinking, innovative reasoning, organizational, time management, and adaptability skills to effectively manage changing priorities with a high level of quality
Ability to identify, prioritize, and articulate the highest-impact initiatives
Strong analytical and problem-solving abilities to interpret complex data and make informed decisions
Extensive experience working with diverse teams across various departments to build consensus and achieve common goals
Superb verbal and written communication skills for engaging with stakeholders at all levels, articulating the impact of initiatives and explaining concepts to both technical and non-technical stakeholders
Strong business judgment, problem-solving, and decision-making skills, often requiring the use and exercise of independent judgment
Inner drive to achieve goals, maintain a positive attitude, and inspire others
Proficiency in managing relationships, building networks, and navigating social complexities in the workplace
Skilled with Figma, project management software (preferably Asana), and Google Analytics; proficient in Azure, BI, Sitecore, and ContentSquare

Responsibilities

Oversees the product development lifecycle from ideation to launch.
Prioritizes features, sets clear requirements, manages the product backlog, actively participates in Scrum ceremonies, and ensures timely delivery of high-quality products.
Develops and communicates a clear product strategy and vision. Creates and maintains a product roadmap that aligns with company goals and consumer needs.
Partners with cross-functional team and stakeholders – including engineering, design, merchandising, operations, and onboard revenue – throughout the end-to-end process to ensure alignment and successful product delivery.
Works closely with our UX/UI design agency to develop an intuitive and engaging user experience. Conducts usability testing and gathers user feedback to make data-driven decisions for product enhancements that achieve desired business outcomes.
Establishes and monitors key business metrics to measure success. Analyzes data to identify product improvement areas. Gathers feedback from consumers, stakeholders, and developers to understand customer pain points, business needs, and the competitive landscape.
Prepares and presents regular business updates to stakeholders in-person and in-writing. Creates business reports, training/troubleshooting guides, and related product documentation and presentations.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus