Manager Digital Product Design

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

Responsible for designing and delivering seamless and desirable digital experiences across web and mobile applications. With a “guest-first” focus, this position will drive the creation of user experience vision, strategy, and success metrics within the Digital Experience teams. Build a team of UI / UX designers that will reimagine the digital experience, designing intuitive and enticing designs that ultimately solve guest problems and optimize critical user paths.

Requirements

Bachelor's Degree in Marketing, HCI, HCD or related Field
Minimum 5 years as a UX designer, information architect, or other UX-experience working on digital products (Travel, Tourism, and Cruise Industry is a plus).
Minimum 5 years of experience working directly with product managers, developers, and stakeholders.
2 years managing or leading UX/ design teams.
Excellent verbal and written communication.
Expert with Sketch, Adobe suite, Abstract, Figma, Invision, and other leading design software.
Demonstrated understanding of user experience, with strong digital skills.
Ability to drive team members to deliver projected results and sound the alarm on any blockers.
Proven success collaborating with cross functional teams.
Focus on quality over quantity, delivering amazing user experiences.
Expert understanding of usability best practices.
Familiarity with accessibility standards.

Nice To Haves

Travel, Tourism, and Cruise Industry experience is a plus.

Responsibilities

Attract, retain, motivate and grow an incredible team of digital UI/ UX product designers.
Help each of your product managers and digital product designers grow their skills and be successful in their areas. This includes frequent feedback and coaching, as well as creating opportunities for growth.
Help foster a strong team-focused culture that will cultivate innovation.
Develop a cohesive user experience vision, strategy, and success metrics within the Web and Mobile teams that align with organizational goals.
Establish a design ops process that is collaborative allowing feedback and efficient reducing time-to-value.
Collaborate with product management, engineering, delivery, and relevant business stakeholders to develop solutions that can be implemented within our appetite for time, solve the primary challenge, and that don’t violate operational, financial, or technical constraints.
Analyze guest metrics (i.e., NPS, usability efficiency, etc.).
Be the voice of our guests throughout design and development for new products and features.
Master the guest journey, mapping user experiences across digital channels.
Deeply understand guests/end users; develop user profiles/user personas; conduct usability studies, build user scenarios.
Partner with Customer Research to collect and analyze guest feedback.
Develop UX hypotheses, rapid, clickable UI prototypes, and experiments to identify product challenges.
Communicate expertly, pitching design concepts and vision to all levels of NCLH up to the executive level for review and feedback.
Utilize JIRA tickets to organize work, provide transparency, and use as a tool for minimal effort status reporting.
Conduct research and keep informed of the latest digital UI/UX trends and tools that could be leveraged by the Digital Experience team.
Maintain design consistency via the use of style guides, style sheets and ensuring that established NCLH brand standards and best practices are followed.
Iterate the web and mobile app’s UI/ UX based on market feedback, analytics, and experimentation.
Perform other job-related functions as assigned.