Digital Product Manager
About The Position
At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for billing and payments, ensuring accuracy, compliance, operational excellence, and frictionless customer experiences across the billing and payment lifecycle. As a Digital Product Manager, you will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes. This role serves as a critical bridge between operations, customer experience, partner management, finance, and technology. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value. Beyond discovery, you will partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience. In this high-impact role, you’ll define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.
Requirements
- 2+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
Nice To Haves
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
- Familiarity with billing systems, payment processors, PCI compliance, or financial workflows
Responsibilities
- Support strategic initiatives that accelerate our roadmap for billing and payments, ensuring accuracy, compliance, operational excellence, and frictionless customer experiences across the billing and payment lifecycle.
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
- Serve as a critical bridge between operations, customer experience, partner management, finance, and technology.
- Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities.
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
- Define desired key results.
- Enable teams to deliver best-in-class customer and customer service agent experiences.
- Directly influence overall business success through innovative, outcome-based delivery.
- Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
- Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction.
- Decompose problems into manageable stories to then create and prioritize a clear backlog for the product team.
- Support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
- Identify risks and concerns early along with identifying opportunities to deliver value.
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
