Manager, Digital Operations

Beanfield Technologies Inc. • Toronto, ON

23d • CA$120,000 - CA$130,000

About The Position

As Beanfield scales the digital ecosystem, we are looking for an innovative-enabler as Manager of Digital Operations to lead and manage our digital adoptions. This is not a traditional IT support role; it is a strategic position designed to bridge the gap between our business units and our digital ecosystem. You will be a leader within a group that oversees our enterprise digital portfolio, ensuring our tools are integrated, secure, cost-optimized, and most importantly, empowering our employees to do their best work.

Requirements

• 5+ years in Business Systems, IT Operations, or SaaS-Ops.
• Managed a diverse portfolio of applications.
• Strong understanding of API integrations, SSO/SAML, and automated provisioning.
• You are naturally bothered by inefficiency. You would rather spend two hours automating a task than ten minutes doing it manually every week.
• Ability to explain a technical integration to a Marketing Manager and a budget variance to a CFO with equal clarity.
• Comfortable navigating software contracts and pushing back on vendors to get the best terms for the company.
• Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas.

Nice To Haves

• Familiarity with tools like Jira, Confluence, Ironclad, Asana and Yesware is a major plus.

Responsibilities

• Building out the automated workflows for onboarding and offboarding employees so they have access to the right tools on Day 1.
• Acting as internal SME to manage and resolve any issue raised by internal users; escalate the vendors’ support if necessary.
• Managing the day-to-day tickets and technical updates pushed out by SaaS/software providers.
• Auditing usage data to hunt down "zombie accounts" (paid licenses not being used) and reclaiming them.
• Keeping a proactive 12-month calendar of all software renewals and leading the renegotiation strategy to optimize contract sizes.
• Build and maintain the definitive “Source of Truth” for all software assets across the portfolio.
• Design and implement automated workflows between disparate systems.
• Ensuring that data defined in one system (like an employee name in HRIS) updates correctly across all connected business applications.
• Actively hunting for manual processes within business units and replaces them with systemic automations.
• Meeting with business leaders to understand their upcoming projects and helping them select the right technology from our existing stack before they buy something new.
• Managing the gatekeeping workflow where BUs request new software, ensuring it doesn't duplicate existing capabilities.
• Partnering with the security team to ensure all new and current applications are hooked up to Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Reviewing the security posture (SOC2 reports, GDPR compliance) of any new tool a business unit wants to bring into the ecosystem.

Benefits

• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed